Network Operations Center (NOC) Shift Lead
Company: CACI
Location: Denver
Posted on: April 1, 2026
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Job Description:
Job Title: Network Operations Center (NOC) Shift Lead Job
Category: Information Technology Time Type: Full time Minimum
Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of Travel Required: Up to 10% Type of Travel:
Local Anticipated Posting End: There is not an anticipated end date
for this posting since applications are needed on an ongoing basis.
The Opportunity : We are seeking a highly motivated and experienced
Network Operations Center (NOC) Shift Lead to oversee and guide a
team of network engineers and technicians in a 24/7 NOC
environment. The ideal candidate will have strong leadership
skills, a deep understanding of network infrastructure, and the
ability to respond effectively to incidents and service requests.
The NOC Shift Lead will ensure network uptime and operational
efficiency, maintain quality standards, and mentor team members
while ensuring smooth operations during their shift.
Responsibilities: Supervise and lead the NOC team during assigned
shifts, ensuring effective monitoring of network performance,
incidents, and alerts. Manage and prioritize incoming network
incidents and service requests, ensuring timely resolution and
escalation when necessary. Ensure that service level agreements
(SLAs) and operational targets are met consistently. Coordinate,
lead and participate in incident response, troubleshooting, and
root cause analysis for network disruptions or outages. Collaborate
with other IT teams to resolve cross-functional issues. Ensure
accurate and timely documentation of network issues, solutions, and
escalations. Maintain and enforce NOC operational processes,
documentation, and best practices. Conduct shift handovers with
clear communication of ongoing incidents or tasks. Provide regular
status updates to management and stakeholders Provide guidance,
training, and mentorship to junior NOC staff, fostering their
professional growth. Participate in the development and improvement
of NOC processes and procedures Maintain accurate documentation of
network issues, resolutions, and shift activities Qualifications :
TS/SCI with Poly required Bachelor's degree in Computer Science,
Information Technology, or related field 5 years of experience in
network operations, with at least 2 years in a leadership role
Strong understanding of network protocols, infrastructure, and
security concepts Experience with network monitoring tools and
ticketing systems Excellent problem-solving and analytical skills
Strong leadership and team management abilities Exceptional
communication skills, both verbal and written Ability to work in a
fast-paced, high-pressure environment Flexibility to work rotating
shifts, including nights, weekends, and holidays Relevant
certifications such as CCNA, CCNP, or ITIL are preferred This
position is contingent on funding and may not be filled
immediately. However, this position is representative of positions
within CACI that are consistently available. Individuals who apply
may also be considered for other positions at CACI. What You Can
Expect: A culture of integrity. At CACI, we place character and
innovation at the center of everything we do. As a valued team
member, you’ll be part of a high-performing group dedicated to our
customer’s missions and driven by a higher purpose – to ensure the
safety of our nation. An environment of trust. CACI values the
unique contributions that every employee brings to our company and
our customers - every day. You’ll have the autonomy to take the
time you need through a unique flexible time off benefit and have
access to robust learning resources to make your ambitions a
reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. Since this position can be worked in more than
one location, the range shown is the national average for the
position. The proposed salary range for this position is:
$75,200-$158,100 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Broomfield , Network Operations Center (NOC) Shift Lead, IT / Software / Systems , Denver, Colorado
