Staff Technical Program Manager - PMO, Business Feature Acceptance

Company: DISH
Location: Broomfield
Posted on: November 19, 2023

Job Description:

Department Summary

At Boost Mobile, we deliver value without compromise, continually redefining what's possible from a mobile carrier for more than seven million customers.



Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we're building a multi-brand wireless telco alongside DISH and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all.



Together, we'll draw on our legacies of disruption to change the way the world communicates.


Job Duties and Responsibilities

This Technical Project Manager Manager will be working within the Retail Wireless Platform and Project Management Team under the Retail Wireless Operations team. They will be working in a collaborative, fast-paced, and ever-evolving environment spanning the Boost Mobile pre- and post-paid brands and broader DISH organizations.



Responsibilities:

Develop and execute comprehensive project plans, including timelines, milestones, resources, and risk management
Provide effective leadership and guidance to project teams, fostering a culture of collaboration, creativity, curiosity, and accountability. This includes creating, gathering, and refining cross-functional business requirements, use cases, and test cases.
Coordinate with the cross-functional team to write Features that accurately represent business requirements and clearly defines the desired product/project solution
Monitor project progress, making adjustments as necessary to ensure timely delivery and achievement of objectives. This includes ensuring scope alignment and technical understanding of the business' goals.
Effectively and consistently communicate project updates to stakeholders, including executive leadership, in a clear and concise manner.
Effectively identify, manage, and mitigate business risks, and resolve incidents in a timely manner, including root cause analysis.
Collaborate with product and IT teams to develop and implement solutions that enhance efficiency, quality, and overall business performance, including technically detailed feature documents. You will be the liaison between IT and the business, acting as the business SME for IT, and the IT SME for the business.
Work with the Business to establish metrics and KPIs to measure the success of initiatives, and ensure continuous monitoring and refinement.
Manage sensitive projects with the utmost discretion and confidentiality for internal clients.
Identify and analyze opportunities for process improvements and optimization across the organization.
Provide training, coaching, and support to team members and stakeholders as needed to ensure successful adoption of new processes and practices.


Skills, Experience and Requirements

BA/BS in a technical or business discipline; Masters degree and relevant certifications desired.
8+ years of Project Management, or an equivalent combination of education and experience.
Exceptional communication and interpersonal skills, with the ability to build relationships, influence stakeholders and leaders, and manage conflict.
Strong experience in collaborating across the Enterprise and managing cross-functional team members.
Experienced in capturing, documenting, and managing cross-functional team tasks to completion.
Self-motivated with strong, analytical and problem-solving skills; familiarity with problem-solving frameworks preferred.
Experienced working in fast-paced environments with an inherent ability to adapt to changing environments and processes.
Experience in process improvement and change management practices with a demonstrated ability to drive meaningful change within an organization.
Experience creating technical business requirements for large impact company initiatives
Experienced in technical feature writing
Proficiency using Google Suite, Rally, Atlassian, and other PM tools.


Salary Range

Compensation: $83,950.00/Year - $119,900.00/Year
Compensation and Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.


Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Keywords: DISH, Broomfield , Staff Technical Program Manager - PMO, Business Feature Acceptance, IT / Software / Systems , Broomfield, Colorado