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BPO Project Coordinator (Business Process Outsourcing)

Company: IkeGPS
Location: Broomfield
Posted on: April 4, 2021

Job Description:

Location: The ideal candidate is local to our U.S. Headquarters in Broomfield, Colorado. However, we are open to remote candidates for this position. Job Level: Entry-level (Associate) BPO Project Coordinator Role Summary: This position is responsible for managing the relationship between IKE and it's Business Process Outsourcing (BPO) partner Thought Focus; ensuring successful delivery of projects to IKE's customers. The BPO Project Coordinator has the responsibility of ensuring alignment between the partners; interacting with multiple functions within the partners respective organizations to deliver a seamless end to end BPO process outcome. BPO Project Coordinator Qualifications:

  • Experience in the utilities or telecommunications industry highly desired.
  • Bachelor's Degree (BA) from four-year college or university, or four or five years of related experience and/or training, or equivalent combination of education and experience.
  • 1+ years of experience in a related role
  • Experience with BPO is a big plus
  • Knowledge of LEAN workflows is a big plus
  • Professional, with extremely strong interpersonal, written, and verbal communication skills including the ability to effectively present concepts and ideas to groups of people.
  • Self-motivated with a proven track record of effectively coordinating relationships between teams.
  • Extremely proactive
  • Computer skills required: (Microsoft Office Suite; G-Suite) Desirable Qualifications:
    • Preferred experience in Utility and Communication industries as it relates to the end-to-end workflow for applications such as fiber optic and small cell network deployments, joint use audits, pole replacement programs and post construction as-built audits.
    • High degree of learning agility
    • Experience with LEAN workflows BPO Project Coordinator Responsibilities:
      • Coordinate people, process and projects between IKE and its Business Process Outsourcing (BPO) partner Thought Focus.
      • Lead daily progress calls with BPO partner .
      • Update project tracking reflect offshore progress.
      • Create and manage daily progress trackers for new assignments from onshore team using provided template.
      • Manage the change management process to ensure changes are embedded into BPO teams' processes.
      • Manage BPO bottleneck process to identify and mitigate constraints in BPO workflow.
      • Maintain clear and straightforward messaging between teams.
      • Lead IKEs continuous improvement process, establishing and reporting against KPI's, identifying and embedding productivity improvements.
      • Analyze the relationship between onshore and offshore team to find potential areas of improvement in how they work together and communicate these to both team's leadership.
      • Manage the Quality feedback process from onshore Quality team to offshore BPO team ensuring corrective actions are embedded into productivity improvements.
      • Communication between the Onshore and Offshore teams is clear and issues are identified and escalated appropriately to achieve a product that is delivered to IKE's customer in full, on time and in spec. BPO Project Coordinator Competencies:
        • Self-Management - Effectively plans and organise work to achieve desired outcomes; proactive, remains focused, takes action to overcome obstacles and follows through to completion with little or no supervision.
        • Integrity - Is fair, open, honest and consistent in behaviour and can be relied upon and generates confidence in others through professional and ethical behaviour.
        • Relationship Building - Builds and maintains positive and productive working relationships and networks both internally and externally as required. Capable and willing to mentor and guide peers and others in their grow to ensure consistency and maintainability of the product range.
        • Organization - Able to organise own work and priorities and balance these against business needs.
        • Persuading and Influencing - Gains the co-operation of others by seeking their points of view; understands differing views and identifies points of agreement; negotiates solutions to meet the objectives of all parties where possible; confidently advocates a preferred project approach team which allows others to be convinced.
        • Communication - Excellent communicator able to adjust to the appropriate levels and avenues of communication at the appropriate time to ensure that everyone is up to date on development. Adept at keeping communication lines open
        • Decision-Making - Capable of sound judgement, with clear explanations of reasoning behind decisions. Able to demonstrate an appropriate level of autonomy and accountability.
        • Security Awareness - Strong in keeping security in mind at all times, e.g., cybersecurity, protecting IKE's architecture and customer data from cybersecurity breaches. Able to ensure that systems and processes meet security and compliance expectations. ikeGPS provides great benefits, including:
          • A highly effective work-from-home structure while dealing with COVID impacts
          • Comprehensive benefits package that includes medical, dental, vision, matching 401K
          • Flexible working hours
          • Plenty of paid time off
          • Adjustable sitting or standing desk workspace
          • Our office sits adjacent to a park with disc golf, basketball, and jogging path About ikeGPS: The United States and Canada are in the middle of a communications boom. The drive for more bandwidth is fueling amazing growth in the deployment of fiber and wireless networks. ikeGPS is changing the way communication companies like AT&T, Verizon, and Crown Castle deploy fiber and wireless networks. IKE Analyze from ikeGPS is achieving rapid adoption because we simply help communication companies deploy networks faster and safer while lower deployment costs through better efficiency. ikeGPS' Core Values: At ikeGPS we seek to live to certain core values: These help to create an environment where people can bring the best of themselves to work every day and underpin the best customer experience in our industry. Our core values are;
            • Simplicity & clarity.
            • Open company. No BS.
            • Be yourself. Be the change you seek.
            • Manaakitanga; with a literal meaning of 'we rise by lifting others'.
            • The most important criteria for this role is a genuine fit with these values. Applicants for this position must be eligible to work in the United States. #a

Keywords: IkeGPS, Broomfield , BPO Project Coordinator (Business Process Outsourcing), IT / Software / Systems , Broomfield, Colorado

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