BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

BPO Project Coordinator (Business Process Outsourcing)

Company: IkeGPS
Location: Broomfield
Posted on: April 4, 2021

Job Description:

Location: The ideal candidate is local to our U.S. Headquarters in Broomfield, Colorado. However, we are open to remote candidates for this position. Job Level: Entry-level (Associate) BPO Project Coordinator Role Summary: This position is responsible for managing the relationship between IKE and it's Business Process Outsourcing (BPO) partner Thought Focus; ensuring successful delivery of projects to IKE's customers. The BPO Project Coordinator has the responsibility of ensuring alignment between the partners; interacting with multiple functions within the partners respective organizations to deliver a seamless end to end BPO process outcome. BPO Project Coordinator Qualifications:

  • Experience in the utilities or telecommunications industry highly desired.
  • Bachelor's Degree (BA) from four-year college or university, or four or five years of related experience and/or training, or equivalent combination of education and experience.
  • 1+ years of experience in a related role
  • Experience with BPO is a big plus
  • Knowledge of LEAN workflows is a big plus
  • Professional, with extremely strong interpersonal, written, and verbal communication skills including the ability to effectively present concepts and ideas to groups of people.
  • Self-motivated with a proven track record of effectively coordinating relationships between teams.
  • Extremely proactive
  • Computer skills required: (Microsoft Office Suite; G-Suite) Desirable Qualifications:
    • Preferred experience in Utility and Communication industries as it relates to the end-to-end workflow for applications such as fiber optic and small cell network deployments, joint use audits, pole replacement programs and post construction as-built audits.
    • High degree of learning agility
    • Experience with LEAN workflows BPO Project Coordinator Responsibilities:
      • Coordinate people, process and projects between IKE and its Business Process Outsourcing (BPO) partner Thought Focus.
      • Lead daily progress calls with BPO partner .
      • Update project tracking reflect offshore progress.
      • Create and manage daily progress trackers for new assignments from onshore team using provided template.
      • Manage the change management process to ensure changes are embedded into BPO teams' processes.
      • Manage BPO bottleneck process to identify and mitigate constraints in BPO workflow.
      • Maintain clear and straightforward messaging between teams.
      • Lead IKEs continuous improvement process, establishing and reporting against KPI's, identifying and embedding productivity improvements.
      • Analyze the relationship between onshore and offshore team to find potential areas of improvement in how they work together and communicate these to both team's leadership.
      • Manage the Quality feedback process from onshore Quality team to offshore BPO team ensuring corrective actions are embedded into productivity improvements.
      • Communication between the Onshore and Offshore teams is clear and issues are identified and escalated appropriately to achieve a product that is delivered to IKE's customer in full, on time and in spec. BPO Project Coordinator Competencies:
        • Self-Management - Effectively plans and organise work to achieve desired outcomes; proactive, remains focused, takes action to overcome obstacles and follows through to completion with little or no supervision.
        • Integrity - Is fair, open, honest and consistent in behaviour and can be relied upon and generates confidence in others through professional and ethical behaviour.
        • Relationship Building - Builds and maintains positive and productive working relationships and networks both internally and externally as required. Capable and willing to mentor and guide peers and others in their grow to ensure consistency and maintainability of the product range.
        • Organization - Able to organise own work and priorities and balance these against business needs.
        • Persuading and Influencing - Gains the co-operation of others by seeking their points of view; understands differing views and identifies points of agreement; negotiates solutions to meet the objectives of all parties where possible; confidently advocates a preferred project approach team which allows others to be convinced.
        • Communication - Excellent communicator able to adjust to the appropriate levels and avenues of communication at the appropriate time to ensure that everyone is up to date on development. Adept at keeping communication lines open
        • Decision-Making - Capable of sound judgement, with clear explanations of reasoning behind decisions. Able to demonstrate an appropriate level of autonomy and accountability.
        • Security Awareness - Strong in keeping security in mind at all times, e.g., cybersecurity, protecting IKE's architecture and customer data from cybersecurity breaches. Able to ensure that systems and processes meet security and compliance expectations. ikeGPS provides great benefits, including:
          • A highly effective work-from-home structure while dealing with COVID impacts
          • Comprehensive benefits package that includes medical, dental, vision, matching 401K
          • Flexible working hours
          • Plenty of paid time off
          • Adjustable sitting or standing desk workspace
          • Our office sits adjacent to a park with disc golf, basketball, and jogging path About ikeGPS: The United States and Canada are in the middle of a communications boom. The drive for more bandwidth is fueling amazing growth in the deployment of fiber and wireless networks. ikeGPS is changing the way communication companies like AT&T, Verizon, and Crown Castle deploy fiber and wireless networks. IKE Analyze from ikeGPS is achieving rapid adoption because we simply help communication companies deploy networks faster and safer while lower deployment costs through better efficiency. ikeGPS' Core Values: At ikeGPS we seek to live to certain core values: These help to create an environment where people can bring the best of themselves to work every day and underpin the best customer experience in our industry. Our core values are;
            • Simplicity & clarity.
            • Open company. No BS.
            • Be yourself. Be the change you seek.
            • Manaakitanga; with a literal meaning of 'we rise by lifting others'.
            • The most important criteria for this role is a genuine fit with these values. Applicants for this position must be eligible to work in the United States. #a

Keywords: IkeGPS, Broomfield , BPO Project Coordinator (Business Process Outsourcing), IT / Software / Systems , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Sr. Principal Windows Systems Administrator
Description: Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team (more...)
Company: Northrop Grumman
Location: Monument
Posted on: 04/14/2021

AEM Technical Lead
Description: Location: Denver, CODescription: Our client is currently seeking a AEM Technical Lead in Denver, CO area This job will have the following responsibilities: The AEM Technical Architect will be responsible (more...)
Company: The Judge Group
Location: Denver
Posted on: 04/14/2021

Sr. AEM Web Development Manager
Description: Company Overview: Charter Communications is America--s fastest growing TV, internet and voice company. We--re committed to integrating the highest quality service with superior entertainment and communications (more...)
Company: Spectrum
Location: Wheat Ridge
Posted on: 04/14/2021

25L Cable Systems Installer/Maintainer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Being able to communicate across the battlefield and around the world is crucial to mission success. As a Cable Systems Installer/Maintainer, (more...)
Company: Army National Guard
Location: Westminster
Posted on: 04/14/2021

Veterans Preferred - Sr. Software Engineer
Description: Military Veterans are Encouraged to Apply. Company Description As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure (more...)
Company: Visa
Location: Denver
Posted on: 04/14/2021

Technical Lead, Mobile Self-Service
Description: Company Overview: Charter Communications is America--s fastest growing TV, internet and voice company. We--re committed to integrating the highest quality service with superior entertainment and communications (more...)
Company: Spectrum
Location: Pine
Posted on: 04/14/2021

Engineer 4, Software Dev & Engineering - SDET
Description: Job SummaryResponsible for validating product quality by analyzing and testing the quality of the code base. Focuses on writing code that will be executed in an automated and repeatable fashion which (more...)
Company: Comcast
Location: Denver
Posted on: 04/14/2021

URGENT: Handyman Wanted - I Am A Mobile Home Owner That Needs An Water Valve Turned Off
Description: I am a mobile home owner that needs a water valve turned off that has a broken hose
Location: Strasburg
Posted on: 04/14/2021

Denver Springs Crisis-Intake Counselor/Mobile Assessor - Licensure Required PRN - Weekends
Description: Psycho-Social opening in Englewood, Colorado. This and other social worker jobs brought to you by Overview br br Denver Springs is a 96-bed behavioral hospital located outside (more...)
Company: Springstone, Inc
Location: Englewood
Posted on: 04/14/2021

Software Development Engineer in Test (SDET)
Description: Job Description We have an exciting opportunity for a Software Development Engineer in Test with our industry-leading client in Englewood, Colorado. Due to client requirement, applicants must be willing (more...)
Company: Eliassen Group
Location: Englewood
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds