Activation Technician III-Tempe, AZ, Broomfield, CO
Company: Lumen Technologies, Inc
Location: Broomfield
Posted on: January 15, 2021
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Job Description:
About LumenLumen is guided by our belief that humanity is at its
best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen?s
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies. The Role This
position will be for a mid shift role (2pm to 10pm mountain)
responsible for designing and implementing customer services which
include but are not limited to MPLS, VPN, DIA and SD-WAN products.
Responsibilities will also include product and systems knowledge
related to the activated services, technical validations,
pre-testing, troubleshooting, activation and post activation
support with customers. The Main Responsibilities ? Work with
customer to establish technical design requirements ? Design and
build customer configurations ? Complete activations for external
customers with some oversight. ? Partner with the applicable
departments to coordinate installs or post activation issue
troubleshooting.? Proficiently process orders according to service
level agreements (SLAs), On-Time Performance objectives and quality
standards.? Proficiently manage the assigned Automatic Call
Distribution (ADC) call queue to maintain service level objectives.
? Update all systems and databases with careful attention to
detail.? Provide accurate and consistent internal and external
customer communication during established intervals using phone,
email, and ticketing notes. ? Develop and maintain close working
relationships with key stakeholders to understand evolving issues
and requirements, understand upstream and downstream implications
and dependencies, ensuring key solutions are executed and properly
coordinated. ? Maintain a commitment to safe practices and hold
others equally accountable.? Complete designated amount of work in
a specified timeframe with a high degree of quality. ? Efficiently
and accurately work with multiple types of information and/or
perform multiple tasks simultaneously What We Look For in a
Candidate Minimum Qualifications: ? Associates degree or equivalent
education and relevant experience. ? 5+ years of related experience
or equivalent. ? Advanced knowledge of LAN and WAN Topologies?
Understanding and ability to interpret circuit designs? Advanced
experience with implementation of MPLS, DIA and IPSec services ?
Advanced experience with network hardware including routers,
firewalls, switches, wireless access points? Advanced experience
configuring provider and customer routers and switches? Advanced
knowledge of OSI model ? Ability to learn in an 'on-the-job'
training environment? Ability to work all shifts in a 7x24x365
environment? Strong oral, written and interpersonal skills? Strong
analytical and decision-making skills Preferred Qualifications:?
Experience in LAN and WAN planning, implementation and
troubleshooting ? Experience with Meraki and Versa SDWan ? Working
knowledge of TDM, Ethernet, VOIP, MPLS, VPN ? Advanced knowledge of
routing protocols BGP and OSPF ? Advanced knowledge of IPSec and
VXLAN? Intermediate experience with JunOS, Alcatel/Nokia, Cisco ASR
and NXOS What to Expect Next Based on your job application
information you may be given the opportunity to complete a video
interview immediately after applying. This will include a set of
questions for you to record a response to in addition to Game
Challenges. Completion of this video interview is a requirement in
order to be considered for our open position. Now not a good time?
No worries, we will also send you an email with a link to complete
the video interview. We strongly recommend that you complete this
within 5 days of your application date. Requisition #: 236734 EEO
StatementWe are committed to providing equal employment
opportunities to all persons regardless of race, color, ancestry,
citizenship, national origin, religion, veteran status, disability,
genetic characteristic or information, age, gender, sexual
orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
?protected statuses?). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training. DisclaimerThe above job definition
information has been designed to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. Job duties and
responsibilities are subject to change based on changing business
needs and conditions.
Keywords: Lumen Technologies, Inc, Broomfield , Activation Technician III-Tempe, AZ, Broomfield, CO, IT / Software / Systems , Broomfield, Colorado
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