Activation Technician III-Tempe, AZ, Broomfield, CO

Company: Lumen
Location: Broomfield
Posted on: January 15, 2021

Job Description:

Job Description About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: lumentechco, Facebook: /lumentechnologies, Instagram: lumentechnologies and YouTube: /lumentechnologies. The Role This position will be for a mid shift role (2pm to 10pm mountain) responsible for designing and implementing customer services which include but are not limited to MPLS, VPN, DIA and SD-WAN products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation support with customers. The Main Responsibilities --- Work with customer to establish technical design requirements --- Design and build customer configurations --- Complete activations for external customers with some oversight. --- Partner with the applicable departments to coordinate installs or post activation issue troubleshooting. --- Proficiently process orders according to service level agreements (SLAs), On-Time Performance objectives and quality standards. --- Proficiently manage the assigned Automatic Call Distribution (ADC) call queue to maintain service level objectives. --- Update all systems and databases with careful attention to detail. --- Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes. --- Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated. --- Maintain a commitment to safe practices and hold others equally accountable. --- Complete designated amount of work in a specified timeframe with a high degree of quality. --- Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously What We Look For in a Candidate Minimum Qualifications: --- Associates degree or equivalent education and relevant experience. --- 5 years of related experience or equivalent. --- Advanced knowledge of LAN and WAN Topologies --- Understanding and ability to interpret circuit designs --- Advanced experience with implementation of MPLS, DIA and IPSec services --- Advanced experience with network hardware including routers, firewalls, switches, wireless access points --- Advanced experience configuring provider and customer routers and switches --- Advanced knowledge of OSI model --- Ability to learn in an 'on-the-job' training environment --- Ability to work all shifts in a 7x24x365 environment --- Strong oral, written and interpersonal skills --- Strong analytical and decision-making skills Preferred Qualifications: --- Experience in LAN and WAN planning, implementation and troubleshooting --- Experience with Meraki and Versa SDWan --- Working knowledge of TDM, Ethernet, VOIP, MPLS, VPN --- Advanced knowledge of routing protocols BGP and OSPF --- Advanced knowledge of IPSec and VXLAN --- Intermediate experience with JunOS, Alcatel/Nokia, Cisco ASR and NXOS What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date. Requisition : 236734 EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications re

Keywords: Lumen, Broomfield , Activation Technician III-Tempe, AZ, Broomfield, CO, IT / Software / Systems , Broomfield, Colorado