Activation Technician III-Tempe, AZ, Broomfield, CO
Company: Lumen
Location: Broomfield
Posted on: January 15, 2021
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Job Description:
Job Description About Lumen Lumen is guided by our belief that
humanity is at its best when technology advances the way we live
and work. With 450,000 route fiber miles serving customers in more
than 60 countries, we deliver the fastest, most secure global
platform for applications and data to help businesses, government
and communities deliver amazing experiences. Learn more about
Lumen's network, edge cloud, security and communication and
collaboration solutions and our purpose to further human progress
through technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: lumentechco, Facebook: /lumentechnologies, Instagram:
lumentechnologies and YouTube: /lumentechnologies. The Role This
position will be for a mid shift role (2pm to 10pm mountain)
responsible for designing and implementing customer services which
include but are not limited to MPLS, VPN, DIA and SD-WAN products.
Responsibilities will also include product and systems knowledge
related to the activated services, technical validations,
pre-testing, troubleshooting, activation and post activation
support with customers. The Main Responsibilities --- Work with
customer to establish technical design requirements --- Design and
build customer configurations --- Complete activations for external
customers with some oversight. --- Partner with the applicable
departments to coordinate installs or post activation issue
troubleshooting. --- Proficiently process orders according to
service level agreements (SLAs), On-Time Performance objectives and
quality standards. --- Proficiently manage the assigned Automatic
Call Distribution (ADC) call queue to maintain service level
objectives. --- Update all systems and databases with careful
attention to detail. --- Provide accurate and consistent internal
and external customer communication during established intervals
using phone, email, and ticketing notes. --- Develop and maintain
close working relationships with key stakeholders to understand
evolving issues and requirements, understand upstream and
downstream implications and dependencies, ensuring key solutions
are executed and properly coordinated. --- Maintain a commitment to
safe practices and hold others equally accountable. --- Complete
designated amount of work in a specified timeframe with a high
degree of quality. --- Efficiently and accurately work with
multiple types of information and/or perform multiple tasks
simultaneously What We Look For in a Candidate Minimum
Qualifications: --- Associates degree or equivalent education and
relevant experience. --- 5 years of related experience or
equivalent. --- Advanced knowledge of LAN and WAN Topologies ---
Understanding and ability to interpret circuit designs --- Advanced
experience with implementation of MPLS, DIA and IPSec services ---
Advanced experience with network hardware including routers,
firewalls, switches, wireless access points --- Advanced experience
configuring provider and customer routers and switches --- Advanced
knowledge of OSI model --- Ability to learn in an 'on-the-job'
training environment --- Ability to work all shifts in a 7x24x365
environment --- Strong oral, written and interpersonal skills ---
Strong analytical and decision-making skills Preferred
Qualifications: --- Experience in LAN and WAN planning,
implementation and troubleshooting --- Experience with Meraki and
Versa SDWan --- Working knowledge of TDM, Ethernet, VOIP, MPLS, VPN
--- Advanced knowledge of routing protocols BGP and OSPF ---
Advanced knowledge of IPSec and VXLAN --- Intermediate experience
with JunOS, Alcatel/Nokia, Cisco ASR and NXOS What to Expect Next
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
application date. Requisition : 236734 EEO Statement We are
committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
Disclaimer The above job definition information has been designed
to indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications re
Keywords: Lumen, Broomfield , Activation Technician III-Tempe, AZ, Broomfield, CO, IT / Software / Systems , Broomfield, Colorado
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