Customer Service Agent - up to $30,000

Location: Broomfield
Posted on: January 14, 2021

Job Description:

As a Customer Service Representative, you will be a driving force in keeping customers satisfied by providing superior customer service by providing on incoming calls by receiving and responding to inbound communications via phone and via the support interface from customers who have questions about our software.

Responsibilities Include:

? Take inbound customer calls and email inquiries, analyze the problem, research solutions and provide solid answers easily understood by customers

? Provide customers user friendly explanations and follow up, via email, face-to-face and telephone communication

? Handle difficult billing situations in a professional manner

? Escalate customer concerns as necessary and document issues appropriately following guidelines

Qualifications:

? 1-3 years' experience in a call center environment

? Excellent customer service skills addressing the needs of both the external and internal customer with strong communication and process skills

? Basic grammar skills, a stellar attitude, and ability to work with diverse personalities required

? Sales experience preferred, but not required

If you have experience working with customers and are excited by software programs and computers, apply today!

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Broomfield , Customer Service Agent - up to $30,000, IT / Software / Systems , Broomfield, Colorado