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NOC Analyst

Company: ClientSolv Inc
Location: Broomfield
Posted on: March 27, 2020

Job Description:

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Title NOC Analyst Location Broomfield, CO Type 6 months CTH Shift 2nd shift ndash 5x8 Monday through Friday The organization is a very fast-paced, leading edge environment. Superior customer focus and issue resolution skills are a must. This position requires ability to work independently as well as within groups. Sensitivity to accuracy, timeliness, and professionalism in all areas of support activity are imperative. The NOC Analyst will provide direct support as an important part of the enterprise Network Operations Center. Contacts will be received from tenant program technical staff that may include potential issues with VMware, Microsoft, Linux, NetApp, and other assorted tool sets. The successful Administrator will be able to leverage personal talent and experiences, Knowledge Articles, and advanced technical staff to resolve a multitude of cloud platform issues. This position will enable the employee to gain experience and promotions into security, networking, or cloud infrastructure positions within the team. Specific Job Responsibilities bull Act as a primary interface to business users for all IT support issues bull Record and triage incoming client and customer calls, emails, and system alert notifications bull Provision new tenants in a VMware cloud environment to include deploying VMs, perform access management activities, and conduct patchremediation efforts bull Troubleshoot, resolve, andor escalate software, hardware, security, and network issues bull Troubleshoot, resolve, andor escalate cloud platform and application issues within private (VMware) and public (AWS) cloud environments. bull Execute periodic performance customer contact reports bull Extend personal capabilities through local training, reading, and technical project work bull Ticket management and auditing bull Train end users in the use of equipment and software Position Requirements bull Demonstrated experience with Windows and non-Windows server configuration, administration, and monitoring bull Demonstrated troubleshooting skills in networking and storage management bull Experience working in a process-oriented workflow environment ITIL experience preferred bull Experience working with multi-tiered ticket handlingresolution systems bull Professional verbal and written communication skills required, capable of contributing to Knowledge Management bull Ability to react to dynamic industry and rapid changes in information technology bull Ability to manage multiple priorities in a fast-paced environment bull Experience supporting large enterprise IT environments bull Experience creating, modifying, and following standard procedural documents bull Knowledge of the Cherwell Service Management platform desired EducationEquivalent Training Required Associatersquos Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Certifications ITIL Foundation V4 required within 6 months of hire date.. Experience bull2-5 years of directly related experience bull Workstationserver administration bull Network support and communications troubleshooting bull Security alert management bull Customer issue resolution and support

Keywords: ClientSolv Inc, Broomfield , NOC Analyst, IT / Software / Systems , Broomfield, Colorado

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