Human Resources Shared Services Coordinator II
Posted on: January 14, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
Support the administrative processes which support employees,
managers and executives through efficient, scalable, and high
quality operational systems and processes. Serve as an escalation
point of contact to the HR Shared Services Team that provides 1st
tier support to the employee population primarily in US, Canada,
and APAC. Assist with more complex HR administrative processes,
which require more experience with policy interpterion, familiarity
with HR laws and regulations, dealing with senior leaders. Ability
to create and present materials in relations to HR administrative
processes including reports and metrics. Help administer HR
programs including Relocation, Employee Referrals and Reduction in
Support staff by resolving escalations and by providing guidance.
Handle more complex HR administrative processes which require
detailed policy interpretation, familiarity with HR laws and
regulations and ability to successfully support senior leaders with
HR administrative requests. Engage cross functional resources to
get the necessary resolution agreed upon. Follow up with requestors
to ensure proper resolution was completed.
Create shared service presentations, training materials, reports
Responds to requests answering general human resources questions,
which may include interpretation of human resources policies and
procedures and completing various audits for compliance accuracy.
Able to execute HR Shared Services tasks and duties as required
(onboarding, offboarding, training logistics, relocation,
Responsible for the training/cross-training of HR Shared Services
Coordinators on the employment life-cycle processes. Train other
teams on shared services processes and programs.
Supports the Manager of Shared Services with special
projects/programs administration by conducting research, partnering
with stakeholders, presenting recommendations, and executing
* Detail oriented with 3+ years of in depth working knowledge of HR
, familiar with HR laws and regulations
* Ability to prioritize and ensure deadlines are met
* Solid communication skills, both oral and written
* Demonstrated ability to handle, produce, and maintain
* Group presentation skills (metrics and reporting)
* Experience in training and documentation.
* Ability to work in a fast-paced environment and adapt to changes
* Ability to communicate well with employees at all levels in the
* Ability to build effective relationships and collaborate with HR
colleagues and senior leadership.
* Understands and communicates company HR programs and
* Ability to handle difficult cases by demonstrating patience,
professionalism, confidentiality, willingness to help, defuses
negative emotions, and resolves issues for maximum
* Demonstrates a strong customer focus including taking personal
responsibility for customer satisfaction, providing clear
explanations and making an extra effort to satisfy customer
* Communicates effectively by listening to employee issues, asking
questions to clarify/verify essential information and using clear,
concise and grammatically correct written and verbal
* Consistently provides input on how to improve processes. Strong
problem-solving skills include the ability to resolve escalated
* Intermediate Microsoft Word, Excel and Outlook skills. Access to
compensation information as an essential job function.
* High School Diploma Required
Alternate Location: US-Colorado-Broomfield; US-Louisiana-Monroe
Requisition #: 217993
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broomfield , Human Resources Shared Services Coordinator II, Human Resources , Broomfield, Colorado
Didn't find what you're looking for? Search again!