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Human Resources Shared Services Coordinator II

Company: CenturyLink
Location: Broomfield
Posted on: January 14, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary
Support the administrative processes which support employees, managers and executives through efficient, scalable, and high quality operational systems and processes. Serve as an escalation point of contact to the HR Shared Services Team that provides 1st tier support to the employee population primarily in US, Canada, and APAC. Assist with more complex HR administrative processes, which require more experience with policy interpterion, familiarity with HR laws and regulations, dealing with senior leaders. Ability to create and present materials in relations to HR administrative processes including reports and metrics. Help administer HR programs including Relocation, Employee Referrals and Reduction in Forces.

Job Description
Support staff by resolving escalations and by providing guidance. Handle more complex HR administrative processes which require detailed policy interpretation, familiarity with HR laws and regulations and ability to successfully support senior leaders with HR administrative requests. Engage cross functional resources to get the necessary resolution agreed upon. Follow up with requestors to ensure proper resolution was completed.
Create shared service presentations, training materials, reports and metrics.
Responds to requests answering general human resources questions, which may include interpretation of human resources policies and procedures and completing various audits for compliance accuracy. Able to execute HR Shared Services tasks and duties as required (onboarding, offboarding, training logistics, relocation, invoicing, etc.)
Responsible for the training/cross-training of HR Shared Services Coordinators on the employment life-cycle processes. Train other teams on shared services processes and programs.
Supports the Manager of Shared Services with special projects/programs administration by conducting research, partnering with stakeholders, presenting recommendations, and executing plans.

* Detail oriented with 3+ years of in depth working knowledge of HR , familiar with HR laws and regulations
* Ability to prioritize and ensure deadlines are met
* Solid communication skills, both oral and written
* Demonstrated ability to handle, produce, and maintain confidential information.
* Group presentation skills (metrics and reporting)
* Experience in training and documentation.
* Ability to work in a fast-paced environment and adapt to changes quickly.
* Ability to communicate well with employees at all levels in the organization.
* Ability to build effective relationships and collaborate with HR colleagues and senior leadership.

* Understands and communicates company HR programs and policies.

* Ability to handle difficult cases by demonstrating patience, professionalism, confidentiality, willingness to help, defuses negative emotions, and resolves issues for maximum satisfaction.

* Demonstrates a strong customer focus including taking personal responsibility for customer satisfaction, providing clear explanations and making an extra effort to satisfy customer needs.

* Communicates effectively by listening to employee issues, asking questions to clarify/verify essential information and using clear, concise and grammatically correct written and verbal communication.

* Consistently provides input on how to improve processes. Strong problem-solving skills include the ability to resolve escalated issues.

* Intermediate Microsoft Word, Excel and Outlook skills. Access to compensation information as an essential job function.

* High School Diploma Required

Alternate Location: US-Colorado-Broomfield; US-Louisiana-Monroe

Requisition #: 217993

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , Human Resources Shared Services Coordinator II, Human Resources , Broomfield, Colorado

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