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Customer Service/Online Chat Support Rep

Company: Ascent
Location: Broomfield
Posted on: November 11, 2019

Job Description:

Job ID:?19-03881Title:?Customer Sales and Service Representative (Inside Sales/Support)Location:?Broomfield, CoType: ContractDESCRIPTIONHourly + commission?OVERVIEWOur client is a leading provider of security technologies for consumers, businesses and enterprises. Individuals will be supporting our consumer customers through phone interaction. Individuals will be responsible for selling, cross-selling and up-selling our product to current and prospective customers. Additionally, individuals will provide exceptional customer service to our customers.?RESPONSIBILITIES

  • Handle inbound customer service calls regarding placing orders, handling returns, refunds.
  • Resolve basic customer service issues, requests and/or complaints regarding accounts and orders.
  • Meet and exceed daily/monthly/quarterly sales goals in a competitive sales environment.
  • Identify cross-selling and up-selling opportunities.
  • Must be able to handle heavy call volume in a timely and professional manner.
  • Provide quality customer service ensuring that all aspects of a customer's needs are met and that every customer has a positive experience.
  • Coordinate inquiries with tech support to resolve customer needs
  • Take responsibility for personal performance, always striving to exceed goals.
  • Demonstrate detailed product knowledge to meet the needs of our customers.?REQUIRED EXPERIENCE AND SKILLS
    • 1-3 years of sales experience (inside sales preferred) in fast-paced sales environment.
    • Excellent telephone and communication skills.
    • Ability to perform and drive positive results in a high velocity change environment.
    • Must be a highly motivated professional with excellent communication and interpersonal skills.
    • Ability to work independently and exhibit good judgment, problem solving and decision-making skills.
    • Working knowledge of MS Office Suite (Word, Excel, Outlook, and PowerPoint)
    • Self-disciplined and self-motivated with a strong work ethic
    • Positive attitude and ability to work with diverse personalities is required; patience is a must.?PREFERRED
      • Prior professional sales training preferred.
      • Software sales experience a plus.Hunter SnyderSourcing Specialist(303)694-5491About Ascent:? The Ascent Services Group (ASG) is a nationally recognized technology staffing and consulting firm whose fundamental business is providing staffing services to Small, Medium, and Large Enterprise clients in our core market verticals: Financial Services, Healthcare, Technology and Life Sciences.? As consultants for ASG, you will have access to many of the top clients within the industries we serve.? Our goal is to deliver innovative talent through proven best practices and effective resource optimization.? Become one of ASG?s candidates and experience the difference!?

        Company Description:

        About Ascent:Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent---s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.If you are ready to propel your career to new heights--- read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Keywords: Ascent, Broomfield , Customer Service/Online Chat Support Rep, Hospitality & Tourism , Broomfield, Colorado

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