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Call Center Representative - Winter Seasonal

Company: Vail Resorts
Location: Broomfield
Posted on: July 11, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Welcome to Vail Resorts. Reach Your Peak. Our team members are responsible for all one-on-one interactions that take place across our communication channels (phones and email) and actively contribute to the overall experience of our guests. Inbound calls offer a variety of sales inquiries, general information about our products and resorts, support, and opportunities to provide helpful solutions to guest service incidents. You will be part of a dynamic team at CSS whose opportunities for both personal and professional development are limitless! Job Qualifications:

  • Responsible for providing informed and accurate responses to customers about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone.
  • Able to provide an Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail.
  • Working with managers to achieve monthly departmental goals.
    • Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls will be a variety of sales calls, service calls, and service recovery.
    • Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information.
    • An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.
    • Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.
    • Flexibility to work some weekend days, some holidays, and some evenings as needed.
    • Bilingual Desired.
    • Must be able to work through the end of May.
    • Please upload a resume, your application will not be considered without one.
    • Compensation: $12.25/hr Get Non-Traditional Perks, Benefits and Flexibility:
      • Ski passes for employees and dependents
      • Discount ski coupons for extended family and friends
      • Ski lessons
      • Discounted lodging
      • Colorado Mountain Express transportation
      • Discounted bike haul
      • Discounted golf
      • Discounted tickets for sporting events
      • Food and beverage discounts at mountain dining
      • Free wellness screenings
      • Health club discounts
      • Retail discounts at Vail Resorts Retail stores
      • Starbucks discounts
      • Flexible scheduling available Develop Your Career Path: More than 60 percent of our Call Center Agents stay at Vail Resorts for a career and obtain higher positions at the company. Read about leadership development philosophy at Vail Resorts - We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at
        Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. VRMRKT Requisition ID 168999

Keywords: Vail Resorts, Broomfield , Call Center Representative - Winter Seasonal, Hospitality & Tourism , Broomfield, Colorado

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