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Customer Service Associate ll

Company: SCL Health
Location: Broomfield
Posted on: April 15, 2019

Job Description:

YOU.



You bring your body, mind, heart and spirit to your work as a Customer Service Representative II.



Youre equally comfortable with call center operations and patient account investigations.



Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.



US.



System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.



Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.



WE.



Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.



Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.



Were proud of what we know, which includes how much there is to learn.



YOUR DAY.



As a Customer Service Rep II you need to know how to:



Assist patients, care sites, and vendors in a call center environment with a variety of questions involving the patient account and investigate and resolve errors or issues with insurance or billing related questions

Mentor new associates within the department and serve as subject matter expert, answering questions from department team members

Work with providers to communicate issues, complaints, or investigate errors and with patients on financial arrangements, and process incoming payments and adjustments to patient accounts

Investigate claims by using computer billing systems to identify and resolve patient billing errors



YOUR EXPERIENCE.



We hire people, not resumes. But we also expect excellence, which is why we require:



High School diploma or equivalent, required

Minimum of three (3) years of experience working in a medical office and/or patient account follow-up, required

Knowledge of MS Office: Word, Excel, Powerpoint, required



YOUR NEXT MOVE.



Now that you know more about being a Customer Service Rep II on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.



Located in Broomfield, CO.

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities

Keywords: SCL Health, Broomfield , Customer Service Associate ll, Hospitality & Tourism , Broomfield, Colorado

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