Floor Leader
Company: The Buckle
Location: Broomfield
Posted on: May 20, 2023
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Job Description:
Summary
Urgently Hiring
At Buckle, we target fashionable, friendly, energetic individuals
who thrive in a competitive culture. As a Leader in Training,
you'll become a valuable contributor to the retail team by driving
sales and developing relationships, while building your resume and
growing in your career. You will also be working directly with the
Store Manager and Leadership Team to recruit new Teammates and
provide leadership to the store. As a Buckle Teammate, you will
receive flexible scheduling, 40% discount, and a great place to
develop the skills that will allow you to succeed both personally
and professionally.
Compensation
Pay Range: $15.00 to $19.00
Buckle pays a base rate plus commission on your sales. The range
listed is an average of the base rate plus commission for Teammates
at this location.
Essential Duties and Responsibilities
This description intends to describe the general nature and level
of work performed by Teammates assigned to this job. It is not
intended to include all duties, responsibilities and
qualifications. To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Sales Generation and Guest Service
* Greet Guests with a friendly, engaging attitude, and is
consistently prepared to provide legendary service to each
Guest
* Answer questions regarding the store and its merchandise
* Recommend, select, and help locate or obtain merchandise based on
Guest needs and desires
* Anticipate and fulfill Guest's needs by suggesting additional
items and creating a wardrobing experience
* Demonstrate product utilizing product knowledge and sales
education, consistently sharing that knowledge and education with
Team
* Maintain and share knowledge of current sales and promotions,
policies regarding payment and exchanges, and security
practices
* Remain consistent on personal sales, as well as looking for
opportunities to impact Teammates' presentations with the Sales
Presentation Guide (SPG)
* Achieve personal sales-per-hour, average sales and total net
sales goals set by Store Management
* Provide legendary service throughout the store in these top four
areas: Front 5, sales floor, fitting rooms, and the register
area
* Knowledgeable of all exchange and return procedures for Guests
and exhibit the ability to turn into a showmanship opportunity
* Fill out and effectively use the Sales Presentation Guide (SPG)
daily to accomplish goals
* Meets or above performance standards in all Buckle business
builders and guest loyalty including fit appointments, Buckle
credit card and guest connect.
* Investigate and navigate how to expand Guest selection through
inventory Manager, advanced product search, iPad apps, etc.
* Maintain and build good Guest relationships to develop a client
based business
* Lead by example with a high level of showmanship, excellent
customer service and attentiveness
* Recognize and communicate Guest Levels with the Team
* Passion to ask business driven and showmanship questions often to
Manager, Team Leaders and all Teammates
* Coachable - allows Manager to educate them in their sales
presentation
* Consistently perform leadership actions and maintain high
standards, whether or not the Manager is present
Teammate Recruiting, Training and Development
* Consistently recognize recruiting opportunities by utilizing Jobs
& Careers cards, email referrals and Teammate Recommend
* Develop skills and assist in leading, directing, motivating and
educating new Teammates to meet and achieve Buckle's
accountability, shift orientation, Loss Prevention and sales
presentation standards on a daily basis
* Maintain a positive attitude at all times creating a positive
floor culture
* Demonstrate personal dress code to encourage and coach the latest
fashion in all Teammates and Team Leaders
* Participate effectively in daily setup, training, impacting and
reviewing while effectively utilizing the Performance Tracker
* Motivate Teammates to initiate and complete daily tasks
* Personal passion to demonstrate, coach, and influence results of
denim showmanship and denim fit cards through Teammates and
Guests
* Create and develop results in your department and balance all DM
actions within your segment as well as completing the mid-week
check in
* Demonstrate leadership actions during segment:
* Awareness of Guests in the store and ensure they are being
helped
* Demonstrate how to get the Guest involved with product
* Be vocal and continuously update fellow leader and Team
* Responsible for getting Guest names
* Understanding and working guys side/gals side to benefit both
Teammates and Guests
Visual Merchandise Management
* Own and influence product through zone ownership:
* Product knowledge, placement, passion, preference
* Weekly Checklist
* Life cycle of product
* Track Results
* Be able to recognize and assign Zones and projects to Teammates
daily with a specific learning goal in mind
* Confirm Teammates are following through with Visual Standards,
Visual library and Weekly Visual Checklist throughout their shift
with a sense of urgency and accountability
* Ability to execute and demonstrate all new tools and videos that
apply to zone ownership and take initiative in knowing and
executing zone ownership questions
* Show aptitude in recognizing merchandising opportunities from
freight to floor and life cycle of product, communicating
recommendations and solutions to Store Manager
* Give informational and influential store tours
* Ensure sales floor is consistently sized and new freight is
appropriately displayed
Operations
* Ability to work a flexible schedule, which may include mornings,
evenings, and weekends, and the day of/day after Thanksgiving and
Christmas, based upon store and business needs
* Understand and utilize planner including completion of Opening
and Closing Checklists
* Watch for and recognize security risks and thefts, and know how
to prevent or handle these situations
* Follow all Loss Prevention guidelines, including daily bag and
purse checks
* Ability to execute and teach all Point of Sale ("POS")
procedures
* Appropriately handle calls from Corporate Office
* Know Buckle guidelines when handling returns and exchanges
* Maintain positive attitude when dealing with challenging
situations that involve Guests or Teammates
* Understand and execute all policies regarding payments, exchanges
and Loss Prevention practices
* Ability to navigate and execute all tools on the home page
* Knowledge and ability to give guidance and feedback to all
non-sales positions
* Complete all scheduled shifts and cover shifts when needed
* Provide feedback to Store Manager and Leadership Team regarding
merchandise handling concerns
* Communicate any policy violations and Teammate or Guest concerns
to Store Manager, District Manager, and/or Human Resources in a
timely, confidential manner
* Consistently maintain a clean, organized, and shoppable store to
fulfill Buckle's mission statement
* Understand and apply the Buckle's Code of Ethics and all Buckle's
policies, procedures, and handbooks
Supervisory and Leadership
* Comfortable in in giving and receiving feedback from peers and
Management
* Supportive of Leadership
* Promote personal and store growth
* Demonstrate and maintain a professional, mature and stable
relationship with all Teammates
* Fulfill mission statement by performing job duties with a high
level of customer service while contributing to a positive team
spirit
* Special projects and other duties as assigned
Benefits Available (after applicable waiting period):
* Teammate Discount
* Paid Vacation
* Paid Sick Time
* Health
* Dental
* Vision
* 401(k)
* Employee Assistance Program
* Life & Disability Insurance
* FSA & Dependent Care
* Additional Supplemental Insurance
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
High school diploma or general education degree (GED); or one to
three months related retail experience and/or training; or
equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those
that must be met by a Teammate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the Teammate is regularly
required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms; climb or balance and jump; stoop, kneel,
crouch, or crawl and talk or hear. The Teammate is occasionally
required to sit. Physical ability to lift and maneuver 30lbs
throughout the store and backroom. Specific vision abilities
required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust
focus.
Work Environment
While performing the duties of this job, the Teammate regularly
works in a retail store setting. The noise level in the work
environment is usually moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified
Teammates from the available workforce in the communities we
serve.
Equal employment opportunity has been, and will continue to be, a
fundamental principle at Buckle, where employment is based upon
personal capabilities and qualifications without discrimination and
retaliation because of veteran status, uniformed service member
status, race, color, national origin or ancestry, creed, religion,
sex, sexual orientation, gender identity or expression, age,
pregnancy (including childbirth, lactation, and related medical
conditions), national origin or ancestry, physical or mental
disability, genetic information (including characteristics and
testing), or any other protected characteristic as established by
applicable local, state, or federal law. For state specific
information, refer to the State Law Supplements found on the
Teammate Center, under Human Resources.
Keywords: The Buckle, Broomfield , Floor Leader, Hospitality & Tourism , Broomfield, Colorado
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