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Customer Service

Company: Exxel Outdoors
Location: Broomfield
Posted on: April 4, 2021

Job Description:

Do you have passion for exploring the great outdoors? Are you looking to work in a fun and energetic office environment? This is the job for you! Our Customer Service Representatives (CSR)are responsible for delivering the highest quality customer service possible to our consumers of our great products!A CSR contributes to the success ofExxel Brandsby guiding customers to find the right outdoor product for their needs through answering product questions; providing technical support for our products; and assisting consumers with the warranty and return processes via phone and email. This position is responsible for entering in sales orders and issuing Return Authorizations for credit memos.ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers exceptional and timely customer service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions.Data entry of sales orders. Audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited as needed.Coordinate information as needed with Sales, Product Development and the Distribution Centers.Work closely with the inventory team andthe parts warehouse to communicate proper needs of warranty parts.Handles all aspects of Return Authorizations for consumers.Maintain proper files and records for all Consumer service activities.Inspect actual product returns from consumers.Properly and expediently handles and sorts daily customer service email.QUALIFICATIONS/ SKILLSMinimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment. Sales experience preferred.Excellent interpersonal and communication skills.Must be a team player and can earn the respect of team members through actions and contributions.Proficient in Microsoft Office (Excel, Word, Outlook).Personal knowledge/experience in outdoor leisure consumer products is a huge plus.OTHER DUTIES AS ASSIGNEDThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.We offer great benefits, product allowance, employee discounts, and awesome people (and pups) to work with! The Customer Service Representative position may be your perfect new job, we would love to hear from you!Do you have passion for exploring the great outdoors? Are you looking to work in a fun and energetic office environment? This is the job for you! Our Customer Service Representatives (CSR)are responsible for delivering the highest quality customer service possible to our consumers of our great products!A CSR contributes to the success ofExxel Brandsby guiding customers to find the right outdoor product for their needs through answering product questions; providing technical support for our products; and assisting consumers with the warranty and return processes via phone and email. This position is responsible for entering in sales orders and issuing Return Authorizations for credit memos.ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers exceptional and timely customer service to our consumers via phone and email regarding product, sales orders, and warranty/repair questions.Data entry of sales orders. Audits all orders for accuracy in style number, quantity, pricing, etc. Corrects errors as required based on current inventory. Establishes shipping priorities and communicates costs and methods, while ensuring shipments are expedited as needed.Coordinate information as needed with Sales, Product Development and the Distribution Centers.Work closely with the inventory team andthe parts warehouse to communicate proper needs of warranty parts.Handles all aspects of Return Authorizations for consumers.Maintain proper files and records for all Consumer service activities.Inspect actual product returns from consumers.Properly and expediently handles and sorts daily customer service email.QUALIFICATIONS/ SKILLSMinimum of 2 years of Customer Service experience. Preferably in consumer products, retail or dealer-based environment. Sales experience preferred.Excellent interpersonal and communication skills.Must be a team player and can earn the respect of team members through actions and contributions.Proficient in Microsoft Office (Excel, Word, Outlook).Personal knowledge/experience in outdoor leisure consumer products is a huge plus.OTHER DUTIES AS ASSIGNEDThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Exxel Outdoors, LLC, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.We offer great benefits, product allowance, employee discounts, and awesome people (and pups) to work with! The Customer Service Representative position may be your perfect new job, we would love to hear from you!

Keywords: Exxel Outdoors, Broomfield , Customer Service, Hospitality & Tourism , Broomfield, Colorado

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