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SERVICE CENTER/CUSTOMER LIAISON

Company: Pilatus Aircraft
Location: Broomfield
Posted on: October 14, 2020

Job Description:

Description:
Take-off with Pilatus! If you would like to be part of an outstanding team of aviation enthusiasts, we invite you to explore our job opportunity.Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus' new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NG and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.With over 2,000 employees and about 120 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.Service Center/Customer Liaison Essential Duties/Responsibilities

  • Administer CrystalCare program by generating contracts, creating leases and administering monthly billing
  • Coordinate with internal and external contacts to resolve complex, non-technical customer service inquiries
  • Activate Warranty coverage for new aircraft (Pilatus and all vendors)
  • Review, process and reconcile Warranty claims in a timely manner in accordance with applicable Warranty policies and Rules of Authority
  • Document and communicate best practices to improve overall Pilatus Class support
  • Monitor and document Service Center compliance with PCSA and report status to Customer Relations Manager
  • Provide procedural training to Service Centers and direct customers when necessary.

    Requirements:
    Service Center/Customer Liaison Skills/Qualifications
    • Bachelor's degree or 5+ years of customer operations experience in aviation
    • Professional manner and excellent communication skills essential
    • Excellent oral presentation and written communication skills required
    • Excellent problem solving and analytical skills
    • Ability to manage, assign, and track multiple tasks in a fast paced demanding environment while maintaining a pleasant demeanor with the team and customers
    • Ability to work effectively within a team as well as independently
    • Advanced computer skills including MS Windows and MS Office Professional
    • Knowledge of DocuSign software and Quantum is preferred
    • Ability to travel (less than 25%)Company BenefitsPilatus offers an excellent compensation package, including medical, dental, and vision coverage, health savings account contributions, life and long-term disability insurance, 401(k) retirement plan with generous company match, tuition assistance, and more!PM20 PI124757767

Keywords: Pilatus Aircraft, Broomfield , SERVICE CENTER/CUSTOMER LIAISON, Hospitality & Tourism , Broomfield, Colorado

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