Sr Lead Employee Experience Manager
Posted on: May 17, 2019
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
In this role as the leader of Employee Experience Communications
and Advocacy you will enable the successful transformation of the
CenturyLink employee journey by developing and executing an
enterprise-wide Employee Experience strategy that improves the
day-to day work lives of our greatest assets, our people.
A fully enabled Employee is the key to improving our Customer
Experience. You will play a pivotal role in creating alignment
across the business to promote employee experience philosophies and
champion the behaviors required for cultural change.
This position partners closely with Human Resources, the Voice of
the Customer program and other internal business unit stakeholders
to understand, prioritize, and help resolve employee issues and
pain points impacting the customer journey. In concert with these
partners, you will implement a data driven approach to identify and
drive high impact initiatives to improve the employee and,
ultimately, the customer experience.
In this role you must have a strong understanding of the employee
journey, with the ability to identify and articulate how your
sponsored initiatives support the achievement of the company's
customer and employee experience vision.
You will partner closely with the CX Communications team to amplify
our employee experience successes, promoting employee engagement
and driving customer belief.
Qualifications & Skills:
To be successful, you must have a player-coach mind-set; an in the
trenches style and a fearless willingness to roll up your sleeves,
diving into details when necessary, and bringing contemporary ideas
to the business.
- Responsible for building and evangelizing a clearly
differentiated Employee Experience program. Partners with all
functional areas to incorporate the program in their domains in a
- Recommends product, process, policy and procedural changes
based on employee feedback analysis with focus on improving
customer experience and streamlining processes.
- Works as EX liaison to the internal Culture team, providing
employee experience positioning that seamlessly integrates with
- Partners with Corporate Social responsibility team to find
authentic opportunities to drive Employee/ Customer Experience
brand awareness and equity.
- Works as the Employee Experience liaison to the Human Resources
team in support of Employee Engagement, EX for CX Recognition and
- BS/BS degree in Business, Marketing, Human Resources
- 8+ years of experience in employee facing roles or 6+ years
with a master's degree
- Previous EX experience
- Previous supervisory/leadership experience desired, but not
- MBA is desired, but not required
- Ability to communicate well within and outside the organization
and interact with key stakeholders.
- Demonstrated problem solving abilities. Strong negotiation
skills to work through complex issues that lead to a win/win
- Highly organized and efficient, with a proven ability to think
both strategically and tactically.
- Exceptional interpersonal skills, and a good listener for
internal and external relationship building at all levels of the
organization including cross-departmental colleagues, C-suite,
employees and customers.
- Solid team player with a positive attitude and a record of
consistently meeting commitments and assigned tasks.
- Influencing skills and ability to build and sustain good
- Demonstrated communication and presentation skills and
comfortable when interacting in both one-on-one and group
Bachelors or Equivalent
Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver;
Requisition #: 212561
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broomfield , Sr Lead Employee Experience Manager, Executive , Broomfield, Colorado
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