BroomfieldRecruiter
the smart solution for Broomfield jobs

VP of Customer Experience & Journey

Company: Internet / Online / Data Processing Services, Broo
Location: Broomfield
Posted on: September 13, 2018

Job Description:

Job Summary The VP of Customer Experience is a key leader who will transform our Customer Experience Department and organization. The VP leads a team to build a deep understanding of our customers and their needs, as well as develop marketing strategies. This critical role leads Customer Service while working closely with Sales, Operations, Product Management, Engineering, Finance, and Technical Support to deliver a complete Customer Experience solution. Job Description Communicate and present a clear and focused overview of customer insights to motivate, consider, shop, purchase, and renew Company products and services Inspire and enable game-changing ideas for our customers and the company Develop customer experience strategy, and partner with Product Team and Cross-Functional leads to crystallize desired business outcomes and return on investment; interrogate solutions to generate hypotheses, and uncover insights that will increase the effectiveness of each new iteration of the work Ensure a great customer experience that reaches full utilization and value of the Company’s products and services. Develop KPIs and metrics (NPS, etc.) that track Customer Experience performance to provide visibility to the executive team. Ensure Customer Experience programs and engagements both maintain and grow existing accounts. Partner with Sales and Product Management to optimize customer communication, content and training. Act as the "voice of the customer" and bring customer insights (direct and from other teams) into product, product marketing/messaging and customer service decisions Educate company on competition and market/industry trends. Qualifications Bachelor’s degree with 10+ years of Customer Experience Transformation Strong executive leadership experience with demonstrable results and successes Proven success developing strategy, creating a program, building project teams, implementing large-scale customer experience programs, and managing/improving customer experience programs across a large Enterprise organization Experience and comfortability working with all levels of leadership, decision makers, stakeholders, and external entities, to include public speaking, presentations, and selling strategic direction of a Customer Experience organization Ability to influence an organization toward a unified goal and objective and being a change agent Preferred qualifications Master’s Degree with 8+ years’ experience

Keywords: Internet / Online / Data Processing Services, Broo, Broomfield, VP of Customer Experience & Journey, Executive, Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Executive Jobs


Travel RN/Registered Nurse - Case Management
Description: We have a great opportunity for a Case Management RN in Aurora, Colorado. This position is for Full
Company: PPR Travel Nursing
Location: Aurora
Posted on: 09/17/2018

Restaurant Manager - Start at $50k / year
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Colorado Springs
Posted on: 09/19/2018

RN - Nurse Manager (ED)
Description: The Nurse Manager promotes organizational effectiveness through an understanding of and application of organizational relationship models, principles, and strategies uses analytical framework such as (more...)
Company: US Department of Veteran Affairs
Location: Aurora
Posted on: 09/19/2018


Entry Level Sales and Sales Management
Description: Job Description About the Job Do you seek personal satisfaction, the opportunity to advance, work/life balance and unlimited earning potential If you're motivated to achieve your dreams, we'll provide (more...)
Company: Bankers Life
Location: Denver
Posted on: 09/17/2018

Salon Manager-The Gardens on Havana - Store 1027
Description: Responsible for meeting or exceeding salon service and pro-hair sales budget through staff recruiting and productivity development salon service promotions and salon service demonstrations. Responsible (more...)
Company: Ulta Beauty
Location: Aurora
Posted on: 09/19/2018

Restaurant Manager - Start at $50k / year
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin
Location: Colorado Springs
Posted on: 09/17/2018

Registered Nurse (RN) Case Manager - Part Time
Description: Special Care in the Heart of Denver Presbyterian/St. Luke's Medical Center P/SL provides state-of-the-art, complex medical care in the heart of Denver. Patients come from six states in the Rocky Mountain (more...)
Company: Presbyterian/St. Luke's Medical Center
Location: Denver
Posted on: 09/19/2018

Public Regional Sales Manager
Description: Position Description Lenovo is a 43B global technology leader and the world's second largest PC company with market share growth that has outpaced the market the last 11 quarters. We are looking for (more...)
Company: Lenovo
Location: Denver
Posted on: 09/19/2018

Sales Manager in Training
Description: Sales,Manager-in-Training br You may be thinking, I don't know the first thing about br mattresses, other than I sleep on one Our answer to that is--- br that's okay Regardless of how much sales (more...)
Company: Mattress Firm
Location: Broomfield
Posted on: 09/19/2018

Smart Grid Integration Manager/Electric Utilities
Description: Description Smart Grid Integration Manager/Electric Utilities--Leidos is seeking a qualified candidate to assist in the planning and implementation of Smart Grid Advanced Metering Infrastructure AMI (more...)
Company: Leidos
Location: Denver
Posted on: 09/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds