IT Infrastructure Manager
Company: Danone North America
Location: Broomfield
Posted on: April 19, 2024
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Job Description:
About the job IT Infrastructure Manager
At Horizon Organic, we're growing a culture of passionate people
driven to do good for the horizon we all share. We're building the
tomorrow we want to see. Every single day.
Joining our team means being part of a dynamic environment where
your skills are valued, and your contributions make a real
difference. We offer diverse opportunities for career growth and
development. Embark on a rewarding journey with us in shaping the
future of organic dairy!
Two generations of families-and counting-have grown up on Horizon
Organic milk. From the start, as the leading organic milk producer
in the U.S., Horizon has been committed to delivering innovative,
nourishing dairy that growing families can rely on. In 2023,
Horizon Organic became a brand of Platinum Equity . Today, Horizon
works with more than 500 farmers across the U.S. to bring
high-quality, certified organic milk to consumers. For more
information on Horizon's full portfolio of organic dairy products,
visit Horizon.com.
In this role, you will be responsible for:
The
IT Manager
administers and
maintains information technology systems (including PC and LAN
equipment).
Provides IT operations functions to offices for the organization's
standard hardware,
software and voice/data network solutions.
Responsible for the purchase, installation, and life-cycle
maintenance of PCs,
servers and LAN network connectivity equipment.
As
appropriate ,
provides escalated on-site support
of hardware,
software and network connectivity issues.
Acts as the primary po int of communication between IT and
IS , business and functional units.
Performs local administration and operations functions as
appropriate
in accordance with standards,
policies and procedures.
In cooperation with Information Security , local
IT
operations staff and key users,
provides strategic, budgeting and disaster recovery/business
continuity planning to offices and staff in multiple operating,
business and functional units.
Responsible for local inventory maintenance and software license
management.
Monitors security co mpliance
in accordance with IT Security standards,
policies and procedures.
Responsible for maintenance of s ystems documentation such as IT
operations manuals.
Serves as the technical and communications liaison to and from
stakehold ers and office key users for IT communications,
initiatives, needs assessments, etc.
Responsible for procurement, installation and life-cycle
maintenance of IT hardware and software (includes PCs, peripherals,
servers, networking equipment, operating
systems and other software )
Provides
with accurate and
standardize processes and procedures for onboarding and off
boarding of employees.
Provides escalated technical support that requires an on-site
presence (server, NAS,
network or PC equipment failure), including data backup
recovery.
Performs complex software/hardware troubleshooting,
patches and re-installations in cooperation with
ITCC
and
in accordance with established SLAs.
Provides consulting/training/education services such as data
management and staff training/orientation for standard systems.
Serves as the IT point of contact and accountable for the IT
portion of new office setups, office expansions, etc. This includes
relocation and/or installation of voice/data communications
solutions,
LAN and PC equipment.
Responsible for local IT vendor,
contract and outsourcing management.
Performs
appropriate duties associated with division and IT project-based
activities.
P articipates in the identification, development and communication
of
new technology standards and best practices as
appropriate .
Responsible for monitoring data backups in offices to ensure that
they are completed on a regular basis.
Establishes a process to triage, assess severity, and assign
resources to resolve or escalate incidents reported
Coordinates regularly scheduled meetings with key business teams to
manage the daily impact of any changes to the systems
Establishes a continuous improvement mindset for key processes in
the company. Initially, focusing on improving the reliability
of
the company's IT infrastructure.
Develops reports,
dashboard and other tools to communicate performance improvement
and reliability of processes being managed
Identify solutions to reduce customer issues and reduce system
errors
The base compensation range for this position is
$125,000-$145,000
commensurate with experience .
About youAbout You:
Bachelor's degree with 5 to 10 years of related experience or
equivalent combination.
Professional certifications as
appropriate .
Knowledge of current trends in the specific field.
Demonstrated experience with standard software applications ,
including MS Office, Windows.
Familiarity with support and troubleshooting
of IT Infrastructure
Must have a strong dedication to customer service.
Project Management experience
About
ushttp://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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Keywords: Danone North America, Broomfield , IT Infrastructure Manager, Executive , Broomfield, Colorado
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here to apply!
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