Vice President North Mass Markets Field Operations
Company: Lumen Inc
Posted on: November 25, 2022
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at LinkedIn:
/lumentechnologies, Facebook: /lumentechnologies, and YouTube:
The Vice President North Mass Markets Field Operations is
accountable for leading and managing the Field Operations and
Network Implementation workforce, budgets, performance metrics and
networks within the operating Region. The RVP is the executive
presence and market interface for network investments, service
connectivity and delivery and repair initiatives.
This position is also responsible for supporting revenue
initiatives, jointly with national marketing and the Enterprise and
Consumer Business Units. The RVP is a strong, visible, and
proactive leader and communicator with an intellectual curiosity
that works to develop and groom the organization through frequent
communications, metric reviews, market visits, and team member
The Main Responsibilities
- Oversees and is accountable for the management of all
operational aspects of workforce, budget and service level metrics,
executed through the direct and indirect workforce, both
union-represented and non-union, who are responsible for the
customer facing installation, repair, maintenance, service delivery
and planning functions, and many indirect outsource partners.
- Leads the roll out and implementation of new technologies,
products and services for our consumer and business customers
across a wide footprint.
- Manages self and team to established revenue and expense
targets, customer satisfaction, product unit objectives, safety
standards, and service quality metrics.
- Manages operating expense budgets for employee and non-employee
expense including capital labor.
- Partners with peer organizations (Service Delivery, Engineering
and Construction, Planning and Sales and Marketing) to exceed
service and network reliability standards while driving revenue and
- Represents Lumen via community relations initiatives by serving
on local executive boards and interfacing with local government and
- Continually assesses local market opportunities and market
strategies to ensure operational optimization.
- Tactically ensures service reliability, network implementation
and installation of products and services aligned with Lumen's
Business Units strategies.
- As our business changes, the RVP leads and provides change
management and standards adherence to ensure workforce and cost
optimization. What We Look For in a Candidate
- Bachelor's degree or equivalent education and experience with
10+ years' experience in telecommunications.
- 8+ years in leadership experience.
- Relentless focus on results and driving operating
- Strong communications skills, orally and in writing, with the
ability to create and present powerful and meaningful presentations
regarding performance of market
- Previous sales and marketing background is preferred, to ensure
strong alignment with Lumen sales organizations, community leaders,
government officials and key business advocacy constituencies.
- Results driven leadership and coaching skills
- Strong budget management experience
- Strong analytical and critical thinking skills
- Union workforce management experience
- Ability to travel the territory frequently
- Lean Six Sigma certification, Green Belt, preferred.
- Typical Scope:
- 3,000-5,000 employees
- Multi-billion in joint revenue accountability
- $300M-$500M operating budget responsibility Requisition #:
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range Salary Min : 153270
Salary Max : 333240
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
Salary Range Salary Min : 153270
Salary Max : 333240
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
Keywords: Lumen Inc, Broomfield , Vice President North Mass Markets Field Operations, Executive , Broomfield, Colorado
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