General Manager
Company: Sheltair Aviation
Location: Broomfield
Posted on: August 3, 2022
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Job Description:
Job Description:
The General Manager oversees all aspects of the FBO including
customer relations, line operations, accounting, health, safety and
environmental functions. Plans, directs and coordinates activities
for the sale and provision of general aviation support services
such as fuel, hangar and office rental, and P&L responsibility
for a base location. Manages and directs activities of subordinate
supervisors and employees at the location. The General Manager will
promote a positive team environment to better serve our
customers.
Responsibilities:
--- Develop understanding of the market for the FBO including sales
and growth opportunities.
--- Conduct ongoing analysis of competition to include selling
points, product offerings and pricing.
--- Remain locally competitive by maintaining close contact with
market conditions
--- Creates new opportunities by developing relationships with
customers, tenants, the airport authority, local government and the
local community.
--- Establish a culture that promotes safety and quality control
through daily observations, shift briefings, routine audits,
monthly safety meetings, training and documented safety
procedures.
--- Formulate and abide by procedures for use in event of aircraft
accidents, fires or other emergencies.
--- Establish a culture that promotes customer loyalty by creating
an environment of increased employee engagement
--- Regularly interact with customers and tenants to promote the
FBO and the level of customer satisfaction.
--- Receive and use customer feedback to constantly develop and
improve capabilities and processes.
--- Manage Operations, including ensuring proper staffing levels
are maintained based on daily/weekly/monthly volumes
--- Develop new business plans with capital requirements and
anticipated performance.
--- Prepare the FBO budget with insight for the capability of and
opportunities for the FBO
--- Responsible for financial management of base including capital
expenditures, forecasting, budgeting, audit performance and expense
management.
--- Carry out management responsibilities in accordance with the
organization's policies and applicable laws.
--- Perform leadership functions such as conducting annual reviews,
making hiring decisions, and managing performance of direct
reports, which includes mentoring, and skill development.
--- Ensure employees receive company communications and necessary
training including safety, customer service standards, Company
values, etc.
--- Ensure training and development of employees to improve work
performance and maximize employee potential.
--- Develop and maintain good relations with the Airport and local
government authorities
--- Develop and maintain good relations with the local
community
--- Develop and maintain good relations with tenants &
customers
--- Responsible for developing and promoting sales and marketing
initiatives for the FBO and real-estate operations
--- Other responsibilities as requested or assignedSkills
--- Well organized
--- Sales and marketing skills
--- Basic finance & analysis
--- Aviation industry and operations
--- Customer service
--- Safety training and risk managementPosition Requirements:
--- Bachelor's Degree in Business, Aviation Management or related
years of experience in the field---Five (5) to ten (10) years
related experience and/or training with at least three (3) years
related general aviation management experience
--- Excellent leadership and people management skills
--- Ability to work in a dynamic and fast paced operational
environment
--- Knowledge of operational Corporate policies and procedures
--- Analytical thinking, goal-directed leadership and
service-oriented performance
--- Demonstrated ability to develop and motivate personnel
--- Operational decision-making
--- Strong Interpersonal and Communicational skills, balanced with
a high level of confidence to influence and present at all
levels
--- Must be able to read, write, and understand the English
Language
--- Bi-lingual ability preferred, but NOT required (Spanish,
Portuguese and French)
--- Knowledge of Microsoft Outlook, Excel, Word and web based
applications
--- Must possess a valid driver's license
--- Must be able to pass airport security background check
In order to provide equal employment and advancement opportunities
to all individuals, employment decisions at Sheltair will be based
on merit, qualifications and abilities. Sheltair fully supports the
concept of equal employment opportunity. We administer our Human
Resources program to comply with all applicable anti-discrimination
laws. Sheltair does not discriminate in employment opportunities or
practices on basis of race, color, creed, sex, national origin,
age, disability, or any other characteristic protected by law.
Keywords: Sheltair Aviation, Broomfield , General Manager, Executive , Broomfield, Colorado
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