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Manager Lending Operations Collateral

Company: Elevations Credit Union
Location: Broomfield
Posted on: July 29, 2022

Job Description:

When joining Elevations, you can expect to work for a company with:

  • A leadership team that strives to make this the best place you've ever worked!
  • A focus on supporting our employees' mental, physical, and financial well-being
  • A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
  • A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
  • A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
  • A passion for consistently providing amazing experiences and creating raving fansIf you join our team, here are some of the perks you can expect:
    • A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
    • Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
    • Up to a 4% match on 401(k) contributions
    • Six weeks of fully paid parental leave
    • An extensive Employee Assistance Program that provides personalized care options for your whole household
    • Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/yearSummary/Objective:The Manager Collateral Lending Operations is responsible for leading the Collateral Management area of Lending Operations. This position oversees the servicing team for business and consumer loan collateral servicing, safekeeping and records management. This manager leads, trains, and develops a team of employees responsible for collateral activities.Essential Functions:
      • File Management:
        • Manages the maintenance and storage of digital and physical consumer and business documentation and credit files.
        • Establishes procedures and works closely with internal department managers.
        • Oversees and supervises workflow and priorities within the team including the imaging of loans, assisting with QA processes, and management of non-imaged files.
        • Assists other team members when help is needed to complete daily work and is primary back-up in absence of staff.
        • Collateral Management:
          • Proactively contact and work with members, dealers, and tax office personnel as necessary.
          • Manage payoff request process.
          • Release recorded documents held for collateral.
          • Works with other business lines to ensure accuracy of data and ensure lien perfection.
          • Audits:
            • Functions as the primary contact for files associated with specific audits. This includes coordinating file movement- both digital and physical in and out of area as well as timely follow up on issues regarding these audits.
            • Oversee quality control review of consumer loan documents and loan bookings processed by others for accuracy and completeness.
            • Miscellaneous:
              • Implicit to the role is being a collaborative team player with strong relationship management, customer service and communications skills.
              • Attracts, develops and retains a staff of Lending Services Operations Specialists.
                  • Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities.
                  • Monitor service reports, while maintaining a working knowledge and understanding of monthly goals, to include daily tracking and the action necessary to meet those goals.
                      • Develops, gains acceptance of and implements lending procedures and business processes.
                      • Evaluate business processes and make necessary changes to daily procedures and process controls as appropriate.
                      • May provide User Acceptance Testing on the loan System based on new products and/or processes
                      • Oversees the member experience by assessing member and employee feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence.
                      • Evaluates and participates in decisions regarding system selections, changes, and activities.
                      • Research and resolve standard to complex issues, customer transactions, and special projects as needed.
                      • Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).Reports to: VP Lending OperationsManages:Collateral SpecialistsRequired Education and Experience:
                        • High School Diploma or G. E. D. required
                        • Minimum 2 years' leadership experience
                        • Minimum 2 years' consumer loan operations experience
                        • Good verbal and written communication skills.
                        • Requires the ability to motivate, coach and influence others
                        • Requires the ability to plan, organize, prioritize and delegatePreferred Education and Experience:College degree preferred but not required - relevant experience may be substitutedWork Environment:Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.Physical Requirements:Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.Position Type/Expected Hours of Work:Full-time / 40 hours per weekClassification:ExemptLocation:Broomfield, CO - Elevations BasecampWe value in person relationships and are a face-to-face culture but allow for remote work as long as our employees are onsite the majority of the time.Compensation:The base pay to midpoint of the budgeted range is $58,140 to $72,675 + annual bonus. The candidate's starting salary will be adjusted based upon his, her, or their experience.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1952, we've grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.ELEVATIONS CREDIT UNION'S COMMITMENT TO PRIVACYYour privacy is important to us. Our Privacy Policy covers the "personal information" we collect through our Sites including "personal information" collected on our Careers site. Examples of personal information on the Careers site include your name, contact details, and information you provide for purposes of job applications.The following link to our Privacy Policy explains how we protect your privacy when you visit our Careers site and the other Elevations Credit Union sites that display our Privacy Policy (our "Site(s)"). This Privacy Policy describes what types of information we gather and track, how this information is used, and with whom it is shared. If you have any questions about this Privacy Policy, please contact us. This site is operated by the Elevations Credit Union company established in the country to which the content of the site is directed. This Elevations Credit Union company is referred to in this Privacy Policy as "Elevations Credit Union," "we," "us," and "our."

Keywords: Elevations Credit Union, Broomfield , Manager Lending Operations Collateral, Executive , Broomfield, Colorado

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