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Director Repair/Assurance - Leesburg FL, Apopka FL, Broomfield/Littleton CO

Company: Lumen
Location: Broomfield
Posted on: January 11, 2022

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThe Service Assurance and Repair group delivers solutions directly to our business partners in the Network as well as the Business Channel Units to ensure services meet a pre-defined service quality and level for an optimal customer experience. The Director of Enterprise Repair ; Local leads the team and identifies faults in the network and resolve them in a timely manner to minimize service downtime. The Director also develops a Service Assurance Roadmap (OCEANS) while prioritizing to meet all deliverables. The Director proactively pinpoints, diagnoses and resolves service quality degradations or device malfunctions before customers are impacted. Service assurance encompasses the following Fault and Event Management, Performance Management, Probe Monitoring, Quality of Service Management, Network and Service Testing, Network Traffic Management, Customer Experience Management, Service Level Agreement (SLA) Monitoring, Trouble Ticket Management and Repair.The Main ResponsibilitiesMeets business needs by managing the activities of developers consistently delivering quality solutions on-time, within budget, and scope.Work with internal customers to gather business processes and project requirements.Actively drives the development life-cycle from requirements analysis, lean estimates, design, code, documentation, testing, implementation, and support.Developing project plans, resource planning, scheduling and managing development timelines.Building and managing multi-disciplined software teams and overseeing the development processes using industry best practices.Responsible for design reviews, code reviews, and mentoring the software development team.Support change management process to manage software releases, application patching and changes to production configurations.Manage multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early project stages to avoid costtime expenses.Oversight and management of department expenses and budget planningEstablishes goals and objectives for the organization based on senior leadership's goals.Provide leadership and motivation to the team to raise productivity levelsExperience leading geographically dispersed teams - both domestically and internationallyOther duties as assignedWhat We Look For in a CandidateRequiredPossess strong people and management skills to interact with staff, colleagues, cross-functional teams and third parties.Bachelor's degree or an equivalent combination of education and related work experience.12 years of specific experience in designated LOBFunction5 years of leadership experience working with a direct andor matrix team.Experience in Telecom industryAbility to drive a culture of quality and personal accountability through development and delivery teams.They must have a commitment to quality through the ability to translate complex technical requirements into functional software using best practices.Expertise in vendor contract management and management of distributed development teams and resources.Expert in Agile methods including SCRUM.Experience in application architecture and making rational buy vs. build and interface decisions.Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based AgileScrum projectsPreferred Master's Degree with 10+ year's experienceWhat to Expect NextRequisition #: 271701EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"-- -). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min :115740Salary Max :257280This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :115740Salary Max :257280This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Broomfield , Director Repair/Assurance - Leesburg FL, Apopka FL, Broomfield/Littleton CO, Executive , Broomfield, Colorado

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