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Senior Event Management & Infrastructure Monitoring Engineer - Work from Home

Company: Lumen
Location: Broomfield
Posted on: November 22, 2021

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen--s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role This role will be responsible for enterprise event management from a tool administrative and configuration standpoint. Work closely with application, infrastructure and automation support teams to enhance our enterprise event management capabilities insuring effective event correlation, incident enrichment and proactive alert auto-remediation. This role will also support our enterprise infrastructure monitoring tools The Main Responsibilities

  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes
  • Support periodic event management and infrastructure monitoring tool releases and tool upgrades
  • Develop and implement event management correlation rules, policies, dashboards, reports and standards
  • General support, administration and maintenance of our BigPanda event management platform environment
  • General support, administration and maintenance of our Zabbix infrastructure monitoring platform, dashboards and reporting requirements What We Look For in a Candidate
    • Bachelor's degree or equivalent education and relevant experience
    • 6-8 years IT experience, 4+ years with Master's Degree
    • 2+ years event management tool administration (BigPanda administrative and implementation experience preferred)
    • 2+ years infrastructure monitoring tool administrative experience (Zabbix administrative and implementation experience preferred)
    • Windows/Unix server technical support experience
    • Experience in IT service management processes (ITIL V4 certification preferred)
    • Ability to analyze, troubleshoot and resolve complex infrastructure, event management and monitoring related problems
    • Exceptional customer service skills
    • Applies standard methodology, techniques, procedures and criteria
    • Create meaningful documentation of monitoring standards and event management correlation and automation use cases What to Expect Next Requisition #: 254872EEO Statement
      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, --protected statuses--). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Disclaimer
      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
      Salary Range Salary Min : 72540Salary Max : 161520This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min : 72540Salary Max : 161520 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Broomfield , Senior Event Management & Infrastructure Monitoring Engineer - Work from Home, Executive , Broomfield, Colorado

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