Lead Revenue Management Analyst, Rochester NY or Broomfield CO

Company: Lumen
Location: Broomfield
Posted on: May 2, 2021

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThe Lead Revenue Management Analyst will assist with the development of an overall strategy and management of the Re-Rate and Renewal programs, Churn, pricing rules and exclusion processes through market alignment, profitability programs and cost savings initiatives. They will provide guidance on data gathering, data integrity and Global Program reporting with respect to the management of the re-rate program, pricing rules, and exclusion process through market alignment, profitability programs and cost savings initiatives. This role and organization will be responsible for implementing consistent processes and overall company guidance on rerates while managing Customer Success policy related to credit and disputes.The Main Responsibilities* A well-rounded, business leader with strong commercial experience who will drive a compelling focus on net revenue growth. * Administers strategic plans and objectives to design, implement, and maintain global Re-Rate program, pricing rules, and exclusion processes.* Administers strategic plans and objectives to design, implement, and maintain Renewal program, write-down parameters and R4 automation (requirements).* Drive connectivity between Re-Rates and Renewals; how do they intersect.* Actively participates in on-going cost savings initiatives, focusing on profitability programs including margin recovery, customer conversion, and network retirement. Examples:* Billing/ order validation* ETL strategy/Policy* Credits and disputes- administration of policy* Works closely with Strategic Planning and Transformation to design and implement projects aimed at improving the quality of our data and to develop a reporting package on a global level* Assists Director, Revenue Management to ensures market alignment with market-based pricing, product initiatives, re-rate and renewal initiatives* Participates in profitability programs including margin recovery, customer conversion, and network retirement* Advocates Customer Success parameters and guidelines for renewal pricing* Develops data quality measurements and metrics dashboard to increase opportunity and scale* Adheres to policy for managing credits and disputes* Monitors and analyzes customer churn and proactively responds to optimize rates and reduce churn* Requires extensive partnership with Finance, Product, and Customer SuccessWhat We Look For in a CandidateLeadership: * A change agent who will drive a compelling focus on net revenue growth * A well-rounded, business analyst with strong commercial experience who can massage data to report on leading indicators and analyze revenue trends* A customer-first focus, with the ability an ability to promote our company culture and values and with a passion to help our customers be successful * Clearly articulate the CS vision and strategyQualifications & Skills* 10+year of specialized business experience* Bachelor's or master's degree in a related field or applicable years of experience* Project Management experience* Demonstrated strong communication, written, and formal presentation skills* Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction* Proficient in MS office products: Outlook, Word, Excel, and PowerPointRequisition #: 248520When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or--your current role. Background results will be evaluated on a case-by-case basis.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Salary RangeSalary Min $71460 Salary Max $159120 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min : 71460Salary Max : 159120This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min : 71460Salary Max : 159120This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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