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Sr. Manager ITSM Tools Modernization

Company: Telesis7
Location: Broomfield
Posted on: February 25, 2021

Job Description:

Senior Manager ITSM Tools Modernization As the Sr Manager you will define the blueprint for and drive the enterprise wide adoption of the ITSMITOMITBM platform. You will be tasked with designing and operationalizing the proper governance that will enable the organization to be strategic in the use of these platforms. The core focus will be to engage with key stakeholders and direct and lead internal groups in the implementation and use of the platforms. RESPONSIBILITIES Lead and accelerate the adoption and implementation of a ServiceNowITSMITOMITBM transformation Lead development and integration activities for best-in-class monitoring and event correlation platforms (AppDynamics, Big Panda, Zabbix) Deliver on all program requirements including technical, cost, schedule, and quality performance Manage resources across projects, and maintaintrack contract deliverables, schedule, and budget Recommend changes to improve processes and alleviate process inaccuracy and duplication Manage internal and external resources to drive process transformation Be the Liaison with ServiceNow and third-party vendors Collaborate and work directly with leadership across the enterprise Align stakeholders on strategy, goals, and execution Support adoption across the organization Manage platform release strategy and roadmap in collaboration with IT QUALIFICATIONS 3 years with full suite of ServiceNow functionality 3 years with AppDynamics or other application performance monitoring tools In-depth experience buildingimplementing large-scale programs, projects, andor transformational initiatives to enable a business function Experience in Developing Strategy, roadmaps, and implementing global programs Working with executive leadership, translating vision into strategy and in delivering executive level presentations Driving the adoption and optimization of ITSMITOMITBM enterprise software Implementing and optimizing SaaS-based, enterprise-class monitoring and event correlation solutions Working with enterprise software companies andor consulting companies Multiple implementationsdeployments of ServiceNow solutions, including integrating ServiceNow platform with other systems Product roadmaps and platform management for ServiceNow Technical services migration and transformational programs Strong familiarity with SaaS deployments and supporting architecture ITIL andor ITSM certification ServiceNow certificationtraining

Keywords: Telesis7, Broomfield , Sr. Manager ITSM Tools Modernization, Executive , Broomfield, Colorado

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