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Sr. Manager ITSM Tools Modernization

Company: Telesis7
Location: Broomfield
Posted on: February 23, 2021

Job Description:

Senior Manager ITSM Tools Modernization As the Sr Manager you will define the blueprint for and drive the enterprise wide adoption of the ITSM/ITOM/ITBM platform. You will be tasked with designing and operationalizing the proper governance that will enable the organization to be strategic in the use of these platforms. The core focus will be to engage with key stakeholders and direct and lead internal groups in the implementation and use of the platforms. RESPONSIBILITIES

  • Lead and accelerate the adoption and implementation of a ServiceNow/ITSM/ITOM/ITBM transformation
  • Lead development and integration activities for best-in-class monitoring and event correlation platforms (AppDynamics, Big Panda, Zabbix)
  • Deliver on all program requirements including technical, cost, schedule, and quality performance
  • Manage resources across projects, and maintain/track contract deliverables, schedule, and budget
  • Recommend changes to improve processes and alleviate process inaccuracy and duplication
  • Manage internal and external resources to drive process transformation
  • Be the Liaison with ServiceNow and third-party vendors
  • Collaborate and work directly with leadership across the enterprise
  • Align stakeholders on strategy, goals, and execution
  • Support adoption across the organization
  • Manage platform release strategy and roadmap in collaboration with IT QUALIFICATIONS
    • 3+ years with full suite of ServiceNow functionality
    • 3+ years with AppDynamics or other application performance monitoring tools
    • In-depth experience building/implementing large-scale programs, projects, and/or transformational initiatives to enable a business function
    • Experience in:
      • Developing Strategy, roadmaps, and implementing global programs
      • Working with executive leadership, translating vision into strategy and in delivering executive level presentations
      • Driving the adoption and optimization of ITSM/ITOM/ITBM enterprise software
      • Implementing and optimizing SaaS-based, enterprise-class monitoring and event correlation solutions
      • Working with enterprise software companies and/or consulting companies
      • Multiple implementations/deployments of ServiceNow solutions, including integrating ServiceNow platform with other systems
      • Product roadmaps and platform management for ServiceNow
      • Technical services migration and transformational programs
      • Strong familiarity with SaaS deployments and supporting architecture
      • ITIL and/or ITSM certification
      • ServiceNow certification/training - provided by Dice

Keywords: Telesis7, Broomfield , Sr. Manager ITSM Tools Modernization, Executive , Broomfield, Colorado

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