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Lead Communications Manager - Broomfield CO/Monroe LA

Company: Lumen Technologies, Inc
Location: Broomfield
Posted on: February 22, 2021

Job Description:

About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen?s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies. The Role We are looking for a dynamic, seasoned communications professional who will lead a variety of internal communications initiatives for the newly formed Customer Success (CS) organization. The Lead Communications Manager ? Customer Success is part of our Corporate Communications team and is charged with creating and amplifying strategic communications programs that support Customer Success as an organization and a mindset. The Communications team at Lumen is responsible for designing, developing and implementing cutting-edge communication strategies that drive desired behaviors and deliver business results. As a Lead Communications Manager ? Customer Success,you will be responsible for leading communications for the Customer Success organization. This includes communications strategy development and delivery for key CS programs and events to drive employee understanding and engagement. This role will also support Customer Experience and executive communications within the Customer Success organization. The Main Responsibilities Lead key internal Customer Success communications programs, which include developing comprehensive, integrated communication strategies that support the direction of the organization?s goals.Consult with key stakeholders ? including CS Program Managers, CS Enablement Managers and CS leaders ? applying proper CS context to ensure relevancy and value on timely, results-driven communication strategies and tactics.Influence and make decisions regarding the most appropriate communications channel based on priority, complexity, targeted audience, etc.Tell an articulate, relevant, compelling story aligned to business priorities and our customer-centric culture. Lead planning, scheduling, hosting, execution and follow-up of key Customer Success events including CS Hour, CS Leader Hour and other CS events. Manage development and delivery of regular, targeted CS communications. Research, write and distribute internal communications, ensuring written and spoken communications are consistent with the CS role and model.Collaborate with and influence key business partners (i.e., Sales Enablement, North America Enterprise Sales, individual sellers) to bring a thoughtful, informed view to communications planning and execution.Assess and potentially enhance key communications platforms and channels to ensure use of best practices to drive messaging and campaign success. Partner closely with External/Media team, Social team and Multimedia Communications Center to cross-promote timely and relevant content to CS and Sales and/or all Lumen employees.Demonstrate savvy understanding of social, external and operational linkages to internal messaging.Measure success of communications programs and/or vehicles and manage stakeholder reporting. What We Look For in a Candidate Bachelor?s Degree in Communications, Journalism, English, Marketing, PR or related field or military experience 6 - 8+ years? experience leading large-scale organizational change and communication projects, preferably employee and/or Sales communications, in an agency or corporate environmentStrong understanding of communications best practices Excellent oral and written communication skills (with a digital portfolio to prove it)Experience managing and hosting business-unit-specific programs and online events High aptitude with Microsoft Office 365 applications, particularly SharePoint Online, Teams and Yammer Consulting, decision-making and influencing skills across all levels of the organization Experience with Zoom technology and hosting large-scale Zoom meetingsConfidence, with a strong voice at leadership tablesGreat judgment, influence, leadership and integrity Highly motivated, proactive and results-oriented Strong organizational and prioritization capabilitiesChange Management expertise What to Expect Next Requisition #: 241176 EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, ?protected statuses?). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen Technologies, Inc, Broomfield , Lead Communications Manager - Broomfield CO/Monroe LA, Executive , Broomfield, Colorado

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