Account Manager

Company: simPRO Software
Location: Broomfield
Posted on: February 22, 2021

Job Description:

About us:simPRO Software is a SaaS company that develops business management cloud solutions for the trade contractor industry. Our products are designed to optimize business workflow to refine processes, improve productivity and increase profitability. simPRO Software is a global software house with operations in Australia, New Zealand, the United Kingdom and the US.We are an exciting and rapidly expanding global business, currently seeking an Account Manager to join our Customer Success Team with the main responsibility of developing and maintaining customer relationships that promote retention and loyalty.The role:You are a self-motivated and articulate account management professional who thrives on driving customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails), being a trusted advisor and source of advice for customers and colleagues, understanding customer issues and ensuring customers receive regular updates on simPRO. You will also be able to monetize these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers. Account Managers will have a group of customer accounts for which they are responsible, and as new customers complete training, you will proactively contact the customer and help them through the initial simPRO go-live.Essential responsibilities and duties:* Gain and continue to enhance core simPRO software knowledge in order to best address customer needs and concerns* Proactively engaging with our clients to understand their business processes and utilization of our software in order to best determine needs* Conduct post-implementation calls with customers in order to engage customers in ongoing support and success. * Provide proactive assessment of customer requirements and challenges in order to provide product recommendations and advice* Create opportunities for additional training, build expansion and upgrades through customer connection and software knowledge* Respond to any customer dissatisfaction using a solutions-focused approach with urgency* Collaborate with the Customer Support & Success Team, Sales Team and the Implementation Team to determine ongoing customer needs and processes* Understand the implementation process and client change management challenges in order to proactively and reactively respond as needed* Any additional tasks as assigned by your supervisorWork & skills requirements:* 3+ years of experience in a similar, customer success or account management role* Experience working with business process software in a customer-facing role* An understanding of business processes and workflows * Strong understanding of internet-based technologies and systems* Strong customer service and troubleshooting/problem solving skills* Impeccable written and verbal communication skills* Strong communication, negotiation and relationship-building skills* High attention to detail regarding documentation and processes* Ability to work effectively under pressure and to perform well in a team dynamic* Ability to handle multiple priorities and changing schedules* Eagerness and enthusiasm to learn * Must be able to remain in a stationary position up to 50% * Must be able to constantly operate a computer, phone and other office productivity machinery* Must be able to exchange accurate information in all communication with customersHelpful for success:* Experience with CRM Salesforce a plus* Proficient with Google Suite a plus* Operational knowledge of the services industry a plusCore values required of all simPRO employees:* Integrity - We act with respect, honesty and transparency in an ethical way* Accountability - We deliver on our promises* Collaborative - We work together with all stakeholders to deliver exceptional service and outcomes* Initiative - We have the courage to stand up, speak out and embrace challenges* Fun - We enjoy what we do and celebrate achievements* Commercial - We must be economically sustainableWhat we can offer you:* Comprehensive medical, dental, vision package* Flexible and generous time off* 401k matching (after 6 months of employment)* Some meals provided* Dog-friendly office environment* Fun team camaraderie opportunities and events* Casual dress* Opportunities for growth and development* CDC & OSHA guidelines to ensure office safety* Free parking* Happy hours and office games* Salary: $60 - 65k DOE + Commissions StructureWhile experience in the above areas will be highly considered, it's important to note they will be secondary to the person with the right determination, attitude, and overall suitability. simPRO is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Powered by JazzHR1ljLBoGkho

Keywords: simPRO Software, Broomfield , Account Manager, Executive , Broomfield, Colorado