Service Desk Manager

Company: SAIC
Location: Broomfield
Posted on: February 15, 2021

Job Description:

Job ID: 212146 Location: BROOMFIELD , CO , US Date Posted: 2021-02-11Category: Information TechnologySubcategory: Technical SvcsSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: Interim SecretClearance Level Must Be Able to Obtain: SecretPotential for Remote Work: No Description DESCRIPTION SAIC is hiring a Service Desk Manager for a key role supporting SAIC in Broomfield, CO. JOB DUTIES

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources. Qualifications REQUIRED EXPERIENCE AND CLEARANCE
  • Bachelor's Degree and nine (9) years of related experience; Masters and seven (7) years related experience; PhD or JD and four (4) years of experience.
    • Candidate must be a US Citizen.
    • Candidate must be able to obtain or possess a Secret clearance.
      Target salary range: $105,001 - $115,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
      SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Keywords: SAIC, Broomfield , Service Desk Manager, Executive , Broomfield, Colorado