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Police Information Manager

Company: City and County of Broomfield
Location: Broomfield
Posted on: January 13, 2021

Job Description:

DescriptionThe Broomfield Police Department is seeking a full-time exempt Division Manager for the Information Services Division. This position plans, organizes, directs, and evaluates the Emergency Dispatch Communication Center and Records Unit operation. The incumbent oversees a variety of services related to maintaining and monitoring the police communications and records systems, which may include CAD, 911, RMS, BWC, etc.Salary Range: $45.10 - $61.25/hrHiring Salary Range: $45.10 - $53.18/hr DOQWho are we?The Broomfield Police Department's mission is to enhance the quality of life in the community by protecting life and property, and providing services to prevent crime and resolve problems.The Broomfield Police Department enriches a safe and secure City and County through our commitment to:* Partnerships with our community* A respectful and professional workforce* Innovative solutions to address emerging community concernsWe strive to provide exceptional and responsive public safety services.What do we stand for?Building and nurturing a culture where inclusiveness is a key practice required of all employees, not an initiative. We take pride, demonstrate passion, promote a sense of belonging that transcends in any role, department/division, and is unified in our shared commitment to excellence, innovation, and social responsibility.Who are you?A leader with strategic direction that is committed to innovation, creativity, service excellence, and who wants to transform local government through leading ideas and practices. You will serve as a key designer, promoter, motivator, and catalyst for the alignment of culture with organizational values within the department.You will perform professional, managerial, and leadership duties relating to planning, directing, organizing, implementing, and coordinating all programs, materials, sites, and activities of the Information Services Division.Essential Required Tasks/Examples of Duties* Responsible for partnering with assigned staff in planning, developing, and implementing the overall vision, mission, programs, processes, and projects of the division.* Creates strategic plans, assembles staff resources, and delegates tasks to assigned staff members.* Directs the development and implementation of policies and programs of the division which include Emergency Dispatch Communication Center, the Records Unit, and other programs.* Interprets and applies complex laws, codes, regulations, policies, and procedures in accordance with public safety goals/objectives and applicable state and federal laws.* Reads, interprets, and ensures department compliance with legal requirements for the security of automated criminal justice data collections systems (Federal Communication Commision code, FBI, CBI, etc.).* Works cooperatively with the Master Street Address Guide (MSAG) provider on misrouting, incorrect or incomplete ANI/ALI information for the E911 system.* Develops procedures and policies for delivery (release) of information to department personnel, city government, advisory groups, citizens, the media, and other public officials and agencies.* Oversees dissemination, storage, retrieval, retention, and disposition activities. Is responsible for the National and Colorado Crime Information systems, security of confidential information, validity of entries, and authorization for usage.* Utilizes quality assurance/quality improvement techniques to enhance service delivery to all emergency communication customers and records customers.* Improves operations, decreases call processing times, streamlines work process, and works cooperatively to provide quality, seamless customer service.* Prepares statistical and narrative reports, correspondence, and other related materials to support data analysis, problem solving, fiscal decisions, and workload assessments for the department.* Is responsible for maintenance and upgrade of the E911 telephone lines and the citywide radio systems to include programming or various radios, ordering new equipment, and arranging, installing and repairing mobile, portable, and console radios; maintenance of radio licensing.* Maintains databases and business process systems that support standards and requirements to ensure consistency in storage, tracking, and routing of information.* Plans and directs the implementation and maintenance of public safety systems.* Demonstrates a continuous effort to analyze procedures, rules, and regulations and make decisions for modifications, improvements, and change. Leads and manages system improvements. Facilitates process changes as the change owner.* Supports the Chief of Police and Deputy Chief of Police to maintain programs, outcomes, performance metrics, and financial integrity through data collection, interpretation, and evaluation. Evaluate and assist with decisions involving financial considerations and cost comparisons.* Prepares the department's Information Services Division annual/revised budget and directs the budget process for the Communications and Records Units.* Prepares, initiates, and administers Capital Improvement Projects, and proposals. Conducts feasibility studies and needs analysis with users and recommends equipment and software/hardware solutions.* Presents and defends annual budget proposal to the Chief of Police. Administers Information Services Division's budget to ensure effective expenditure of allocated funds; authorizes purchases of supplies, materials, and equipment.* Maintains supervisory responsibility for all facilities and equipment in use by the Information Services Division; ensures that they are operating effectively and safely.* Under the direction of and in partnership with the Deputy Chief of Police, the incumbent provides supervision, direction, coaching, mentoring, and overall development of supervisory and line level staff. Incumbent will participate in the preparation to review and evaluate assigned annual performance reviews and provide coaching and mentoring as appropriate.* The incumbent provides organizational leadership for planning and forming committees and work groups to meet strategic objectives. Incumbent works directly with staff to address accountabilities and the modeling of expectations in relation to work culture within the department.* The incumbent meets and confers with employees, community groups, and individuals to explain the department's plans, programs, functions, policies, and procedures.* The incumbent will initiate outreach and external partnership activities with committees and organizations that further CCOB's and the department's mission, vision, values, and strategic goals. Incumbent communicates official plans, policies, and procedures to staff and the general public.* Incumbent plans, coordinates, and ensures quality control of information presented to City Council at formal and informal Council meetings. Incumbent answers letters of inquiry/complaints and talks with customers. Ensures a prompt response to all requests, direct items to appropriate staff for review or response, and manage the flow of information and response.* The incumbent attends meetings, workshops, and conventions as necessary for the maintenance of effective services. Incumbent maintains liaison with other departments, various governmental agencies and community groups; attends meetings and conferences pertaining to assigned functions and promotes interest in assigned activities through publicity and public contacts.* Incumbent makes presentations to supervisors, boards, commissions, civic groups, and the general public. Incumbent represents the City at various meetings with external officials, agencies, and other groups.* Maintains confidentiality of information consistent with applicable federal, state, and county rules and regulations.Minimum QualificationsTraining - Bachelor's degree from an accredited college or university in Criminal Justice, Public or Business Administration, Public Safety, Communications, or closely related field.Experience - Five years of increasingly responsible experience in emergency dispatch and/or records management; to include five years of supervisory/management experience. This experience must also include demonstrated success in preparing strategic plans, owning processes, and managing process improvement.ORAny equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits.NECESSARY SPECIAL REQUIREMENTS: - Must be at least 21 years of age. Must possess and maintain a valid driver's license and safe driving record for continued employment. New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: interviews, reference checks, background checks including local police check and sex-offender registry, medical exam, drug screen, driving records check through DMV, polygraph/CVSA, psychological, and fingerprint checks through CBI/FBI.Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level in the environment is moderate. Work is generally scheduled Monday through Friday with some evening and weekend hours and may be performed in City/County work locations and/or, under approval, from at-home or other approved remote work locations. Attendance at some community meetings is required as well as attendance at all other meetings that may be requested by the Chief of Police or Deputy Chief of Police. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, talk or hear, walk and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, stand, climb or balance, stoop, kneel, crouch, or crawl. Physical demands are described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body). Data entry and other tasks may require sitting at a computer for several hours. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, peripheral vision, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Keywords: City and County of Broomfield, Broomfield , Police Information Manager, Executive , Broomfield, Colorado

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