Senior Manager ITOps Tools Modernization - Virtual

Company: Lumen
Location: Broomfield
Posted on: January 11, 2021

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies. The Role As the Senior Manager ITOps Tools Modernization, this individual will define the blueprint for, and drive the adoption of, a world-class IT monitoring, ITSM/ITOM, and telemetry platforms. The individual in this role will be tasked with designing and operationalizing the proper governance that will enable the organization to be strategic in the use of these platforms. The core focus of the role will be to engage with key stakeholders and direct and lead internal groups in the implementation, use, and optimization of the platforms. The Main Responsibilities

• Lead development and integration activities for best-in-class monitoring and event correlation platforms (AppDynamics, Big Panda, Zabbix)
• Lead development and integration activities for best-in-class ITSM/ITOM platform (ServiceNow)
• Accelerate and expand the adoption of these platforms
• Develop, implement, and optimize governance strategies to support strategic operational initiatives
• Deliver on all program requirements including technical, cost, schedule, and quality performance
• Manage resources across projects, and maintain/track contract deliverables, schedule, and budget.
• Recommends changes to improve processes and alleviate process inaccuracy and duplication.
• Manage internal and external resources to drive process transformation
• Liaison with vendors and service providers
• Collaborate and work directly with leadership across the enterprise
• Align stakeholders on strategy, goals, and execution
• Manages platform release strategy and roadmap in collaboration with IT What We Look For in a Candidate
  • 3+ years experience with AppDynamics, Big Panda, Zabbix or similar tools
  • 2+ years experience with ServiceNow suite of functionality
  • 2+ years of leadership experience, preferable in a DevOps environment
  • Experience developing strategy, roadmaps, and implementing global programs
  • Experience implementing and optimizing SaaS-based, enterprise-class monitoring and event correlation solutions
  • Experience working with executive leadership, translating vision into strategy, and delivering executive level presentations
  • ITIL certification
  • Relevant technical certification or training
  • Experience working with enterprise software companies and/or consulting companies
  • In-depth experience building/implementing large-scale programs, projects, and/or transformational initiatives to enable a business function Requisition #: 226953When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: Lumen, Broomfield , Senior Manager ITOps Tools Modernization - Virtual, Executive , Broomfield, Colorado