Senior Project Manager
Company: RWS
Location: Broomfield
Posted on: January 9, 2021
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Job Description:
Primary purposeUnder the supervision of a Program Manager or
Program Director, the Senior Project Manager is the lead member of
a team working closely with direct reports, Technical Services, and
Quality Assurance, and is assigned to clients of varying size and
scope of work. The Senior Project Manager is responsible for
successful project delivery, a positive client experience including
effectively addressing issues escalated from others, and growing
the accounts potential based upon predefined objectives.The Senior
Project Manager oversees day-to-day project activities within a
team and ensures that production and project objectives are met
including budgetary and KPI requirements. The position also
regularly meets with teams to discuss open and emerging business
issues for assigned accounts as well as to make recommendations for
improvements and lead on their implementation.The Senior Project
Manager has team management responsibilities and direct reports.
The position completes individual performance reviews and set goals
for the team.Essential functionsClient serviceDefine and implement
metrics to achieve client satisfaction.Lead the effort with direct
reports/Technical Services/Quality Assurance to create and maintain
custom client workflows.Engage with key client contacts to educate
them on new initiatives and process improvements.Provide reports on
account Key Performance Indicators (KPIs).Lead the post-mortem
process.Act as point of escalation for client and project
issues.Manage account relationships (relevant for day-to-day
activities) to enable a positive service experience.Lead
presentations educating clients about particular projects, project
types or about RWS Life Sciences in general.Maintain positive
client perceptions.Ensure client satisfaction by proactively
seeking and offering solutions.Respond to client requests in a
timely manner.Project managementApproves quotations created by
others.Engage in quotation preparation including complex and
strategic requests.Ensure ISO requirements are being met.Identify,
communicate and manage production risks as appropriate to eliminate
potential pitfalls or obstacles.Ensure the accuracy of project data
for direct reports.Ensure strict adherence to deadlines, budgets
and the completion of high-quality deliverables.Oversee the use of
project management best practices and quality objectives.Launch and
coordinate standard and complex projects which includes functions
such as negotiating budgets, scheduling, resource allocation and
work assignments.Oversee strategic project and account
kick-offs.Produce reports and develop internal post mortems to help
improve processes and reduce risk.Review Profit & Loss schedule for
projects. Provide rationale and corrective action for items not
meeting budget.Ensure the receipt of all purchase orders, approve
invoices and escalate payment issues where necessary.Collaborate in
the CAPA process with cross-functional teams.Resource
coordinationWork closely with Vendor Management on resource needs
and planning.Engage in rate negotiations.Work with Quality
Assurance to ensure highest level of quality.Create and send POs to
external resources.Ensure project resources have the necessary
tools and information to accomplish tasks.Alert resources of
schedule or scope changes.Provide feedback to Vendor Management on
external resource performance.Account developmentWork with Account
Management/Business Development teams to achieve set
KPIs.Collaborate with Account Management/Business Development teams
to discuss identified risks and opportunities for account
growth.Support execution of approved account opportunities and
their implementation.Participate in account-related meetings and
lead presentations.Gather information to forecast upcoming work for
production team.Support Global Account team to improve overall
budget, efficiency and quality.TeamworkCoach, develop and mentor
direct reports.Set specific and measurable goals for direct reports
and ensure their measurement and review.Conduct regular performance
reviews with direct reports and manage required follow-up.Allocate
workloads across team members for maximum capacity utilization.Make
recommendations for process improvements that improve efficiency,
quality and profitability.Collaborate with HR to hire new team
members.Additional dutiesPerforms other related duties, as
assigned, for the purpose of ensuring the efficient and effective
completion and shipment of projects.Note: The above description is
illustrative of tasks and responsibilities. It is not meant to be
all inclusive of every task or responsibility. Nothing in this job
description restricts management---s right to assign or reassign
duties and responsibilities to this job at any time.EquipmentUses
standard office equipment such as personal computer, scanner,
copier, fax machine, telephone/headset. Work schedulesTwelve months
per year standard work schedule as needed to successfully meet
individual and department goals and objectives, and meet employee
and client needs, including a reasonable amount of additional hours
as necessary.Knowledge, Skills and AbilitiesAbility to provide
leadership for employees and provide clear direction, goals and
objectives in a respectful manner.Ability to communicate with,
train and lead employees through changes in procedures, clients
requirements, and other production processing issues.Ability to
make decisions and lead employees through problems on job-related
issues.Strong organizational skills in a fast-paced,
deadline-driven environmentAbility to prioritize and coordinate
competing work demands, and maintain composure under
pressure.Fluent communication skills of written and verbal
EnglishAbility to report work orally and in writing as
required.Ability to understand, apply and use personal computers
and software applications (e.g. Microsoft Word, Excel, PowerPoint,
Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other
production software).A team player who can collaborate effectively
with a diverse group of individuals.Ability to establish and
maintain cooperative working relationships.Ability to exercise
discretion and independent judgment in relation to performance of
work responsibilities, working with minimal supervision.Ability to
maintain confidentiality of information regarding company financial
and other information.Ability to resolve customer service and
production issues in a professional and efficient manner.Quality
focus and detail oriented.Ability to determine root cause
analysis.Ability to exercise discretion and independent judgment in
relation to work responsibilities, working with minimal
supervision. Physical and Mental Demands, Work HazardsWorks in
standard office building environments.See the Summary of Physical,
Sensory and Environmental Requirements Needed to Perform Essential
Job Duties for this position.Qualification ProfileAny combination
of education and experience providing the required skills and
knowledge for successful performance would be qualifying. Typical
qualifications would be equivalent to:Four-year college degree or
equivalent in Business, English, Foreign Language, Social or
Applied Sciences, or other related field.Five or more years
demonstrated experience coordinating complex projects within the
localization or translation industry.Successful customer
service/account management experience, generally a minimum of four
years, including at least three years--- experience within the
translation industry.Demonstrated successful leadership or
mentoring experience, minimum two years.Advanced computing skills,
including experience with TRADOS or other translation management
tools (CAT, or Computer Aided Translation tools) and publishing
applications (e.g., Frame-Maker, InDesign, etc.).PMP Certification
a plus.Verbal and written fluency in at least one foreign language
a plus.ApplicationsPlease apply via our applicant tracking
system.
Keywords: RWS, Broomfield , Senior Project Manager, Executive , Broomfield, Colorado
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