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Customer Success Manager - Opportunity for Working Remotely Broomfield, CO

Company: VMware
Location: Broomfield
Posted on: January 9, 2021

Job Description:

The Customer Success Manager (CSM) is responsible for ensuring the overall success and ongoing renewals for VMware, Security Business Unit's growing customer base. As a member of the Customer Success team in the Sales organization, your primary focus is to own the renewal business for their designated accounts, mainly small and medium-sized businesses. In addition, the CSM is expected to work closely with the Regional and Inside Account Managers for add-on business in the portfolio of accounts. The CSM should be adept at developing a consultative relationship with key decisions makers within assigned accounts and further elevating executive relationships.What You'll Do

  • Responsible for overall customer success and health for a portfolio of VMware, Security Business Unit's commercial sized customers, ensuring that customers achieve a target security posture and get maximum value out of the products
  • Responsible for all aspects of renewals for the portfolio of accounts and delivers results against monthly, quarterly and yearly forecast objectives
    • Partners with the Regional and Inside Sales Representatives to discover, collaborate and close new and add-on business within the portfolio of accounts
    • Reviews health dashboard and performs a strong Customer Operating Rhythm for maintaining the customer's investment
    • Collaborates with the support and engineering teams to ensure that customers are healthy in their use of the products and any issues are addressed in a timely manner
    • Guides, positions and supports VMware, Security Business Unit Services Team in successful customer projects
    • Coordinates customer participation in User Groups, Advisory Boards or other VMware, Security Business Unit related events, as well as reference calls and case studies
      • Assists VMware, Security Business Unit's marketing by encouraging customers to appear in related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferencesWhat You'll Bring
        • Bachelor's degree from four year college
        • 3- 5+ years client management experience in enterprise software
          • Demonstrated sales acumen through previous employment, including proven success owning renewal business
          • Passionate about customer success
          • Ability to coordinate cross functionally and balance the needs of the customer with the needs of the organization
          • Demonstrated track record in adjusting messaging for all levels and sizes of organizations that maps directly to the customer's needsCategory : SalesSubcategory: Services SalesExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2021-01-05VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware, Broomfield , Customer Success Manager - Opportunity for Working Remotely Broomfield, CO, Executive , Broomfield, Colorado

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