Community Engagement Programs Manager

Company: Alteryx
Location: Broomfield
Posted on: February 14, 2020

Job Description:

We are looking for a highly collaborative Community Manager with experience building large enterprise customer communities. Reporting to the Manager of Global Community Engagement, you will play an integral role on the team by implementing strategies, tactics, and best practices in a community of passionate and highly technical business analysts and data aficionados. As a leader of the Alteryx Community, you will work closely with customers and teams around the company to design programs that drive user engagement across the community including forums, blogs, learning & enablement content, and offline events. You will grow the pool of engaged members, drive utilization, and create experiences that help customers ignite their passions, scale their knowledge, and take their careers to the next level. Responsibilities * Drive awareness and membership to ensure sustained growth and vibrancy of the English language community, reaching new audiences and bridging existing ones * Manage monthly programs to enable, engage and grow the Alteryx user base * Develop & implement new promotions, engagement strategies & tactics * Participate in our online community by engaging in the forums and writing content about and for community members * Host a variety of online forum-based events (e.g. Ask the experts, contests, hangouts, etc.) to increase engagement, drive awareness, and foster connections among Alteryx experts & enthusiasts * Expand reach through various mediums and channels: social, external communities, conferences, other offline events * Identify, cultivate, and manage relationships with superusers and advocates; Launch formal community programs to recognize and reward our most vocal supporters * Own community engagement initiatives associated with annual Inspire user conference (both online and offline) * Work cross-functionally with internal/external stakeholders to maximize the impact of community programs * Advocate for the Alteryx Community, both internally & externally, including at community conferences and industry events Qualifications * 3+ years of experience as a Community Manager or similar role * Experience planning and leading community initiatives * Excellent written and oral communication * Culturally savvy & creative, with a good sense of judgment on the appropriateness of content for the target audience * Ability to identify and track relevant community metrics; Demonstrated success in growth of key community metrics or ROI * Knowledge of community & social platforms and tools (Khoros/Lithium Technologies) * Ability to juggle multiple, opposing priorities while ensuring details are not lost * A warm and welcoming customer-facing personality * Curiosity, critical thinking, autonomy, and a sense of humor * Familiarity with data, analytics, and analytic software a plus! * Bachelor s degree or equivalent preferred

Keywords: Alteryx, Broomfield , Community Engagement Programs Manager, Executive , Broomfield, Colorado