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Senior Director, Franchise Operations

Company: Bright Horizons Children's Centers
Location: Broomfield
Posted on: January 17, 2020

Job Description:

Primary Purpose

Reporting to the VP, College Nannies, Sitters and Tutors, the Senior Director, Franchise Operations will deliver Brand (CNST) success by driving profitable sales growth for our owners and company stores in both domestic and international markets. The SDFO will ensure that that the franchisor (CNSD) is providing the training, resources and support to help owners and managers recruit & staff effectively, operate efficiently, provide the best quality of service and grow market share. This position will manage franchise support, training, IT, recruiting & talent sourcing, shared services, location administration and international operations.

Major Functions/Responsibilities

* Provides, vision, guidance and support to Franchise Business Consulting (FBC) team. The FBC Team s goal is to help build stronger and profitable territories.

* Ensures IT system operations are stable and capable to improve owners and manager efficiency to increase the capacity of our system and improve scalability.

* Manages business performance metrics to create a dashboard culture to help the Brand, owners and managers focus on the key KPIs that increase inventory, improve operational efficiencies, improve quality and grow revenue.

* Provides recruiting & talent sourcing support and resources to help owners and managers recruit, hire, onboard and train talent faster and more efficiently.

* Supports all shared service operations such as recruiting and other business processes that can drive a lower cost of operation for our owners and managers.

* Constantly improves the CNST Way and ensures that all support personal and resources are continuously improving by fostering a culture of listening and Plan Do Check Act.

* Works with international operations teams to success by utilizing all of the resources both domestically and internationally.

* Interacts with the CNSD teammates, FAC members, owners and managers to identify best practices / best in class operations to deliver performance excellence

Decision Making Authority

* Exercises discretion and independent judgment with respect to matters of significance and provides strategic leadership for organizational unit or department

* Regularly influences function or department, cross-functional teams, and senior leadership


* Bachelor degree in business or equivalent experience required

* 10+ years in franchising or multi-until operations, information technology, support and shared services required

* Demonstrated profitable success driving owner, territory or unit success within a franchise or large multi-unit operation

* Directly managed the integration of business operations to IT system improvements required

* Degree or related experiences in the areas of business operations, information technology or human resources preferred

* Executive experience in a multi-unit care company preferred

* This role will be office based working with BH operations (call center & visit owners & managers in the field), and expected to travel 25-30% of the time, with US & some International travel

* Some light lifting under 25 pounds and sitting, bending, and walking would be required


Contact us at or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO English and EEO Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Keywords: Bright Horizons Children's Centers, Broomfield , Senior Director, Franchise Operations, Executive , Broomfield, Colorado

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