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Product Manager I

Company: CenturyLink
Location: Broomfield
Posted on: January 14, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Product Manager (PM) will lead customized networking solutions and associated agreements for Professional Services customers. The PM will be primarily responsible for Technical Services and Installation type product lines ensuring product definition, communication of product scope and driving agreements through Commercial Services and Legal to closure with client. Responsible for understanding Data, Voice, Wireless and Wifi capabilities, and translating these capabilities into detailed customer proposals. The PM is responsible for detailing the customer network requirements to include scope, schedule and cost parameters in such a way to enable the "Operational" organizations to successfully execute on the contracted specifications. Overall responsible for a detailed understanding of product costs that will allow Professional Services to achieve established its annual revenue targets.

Job Description

Manages specific customer Technical Services and Installation type opportunities within the Data, Voice and or Wireless networking arenas from quote to cash.
Gathers, evaluates and defines scope for customer network requirements by working with Sales, Sales Engineering, Solution Architects and Network Operations teams.
Responds to proposals or sales requests and translates requirements into customer proposal/SOW as well as coordinates requirement acceptance among program stakeholders.
Negotiates business terms and conditions for customer and vendor contracts. Responsible for vendor management including sourcing, pricing, and daily 'deal-by-deal' negotiations for select services.
Supports implementation of all aspects of customer networking opportunities including pricing, contracts and business case development, service delivery, responding to customer technical questions and manages deal Change Requests.
Works with key stakeholders across the entire company which may include: Service Delivery, Service Management, Network Engineering and Planning, Provisioning, Sales Operations, IT, Product Development, Customer Service, and Billing.
Provides input to Professional Service strategy and creates tactical plans to deliver program roadmap.
Contributes ideas and recommendations toward Professional Services products, Customer targeting, product positioning, and program thresholds.
Ensures supporting processes and systems associated with the product are current and optimized to reduce product cost basis.
Supports business case development and ongoing program financial reviews to ensure the project financials (costs and revenues) are achieved. Manage revenue and segment income accountability.
Benchmarks company products to competitor products. Stays up-to-date with industry news, company consolidations and competitive landscape.
Provide comprehensive 4 - Ps approach to product line oversight, ensure business efficiency including pricing coordination, process work, product placement, marketing promotion coordination, technology refresh, and underlying costs basis management.
Provides direction to a wide range of organizations in areas such as: overall product performance, market needs assessment, product roadmaps, profitability decisions, and escalated issue resolution.
Develop marketing materials to assist sales teams in consultatively selling the product including materials such as competitive assessment, pricing comparison, customer presentations, and SWOT assessments.


Bachelor's degree in Telecommunications or 3+ years related Telecommunications experience
Strong experience with Telecommunications technology and services is essential.
Able to execute on a set of deliverables by thinking independently and communicating effectively across a matrixed organization.
Willingness to roll up the sleeves and drive projects to completion.
Highly motivated with a strong technical aptitude of Professional Services dynamics.
Strong communication (oral and written), analytical, decision making, negotiating, time management, problem solving and organizational skills.
Ability to effectively negotiate agreements such as RFP's, MSA's and or SOW's.
Ability to perform cost analysis and executive level reporting.
Strong financial skills and analytic competence.
Experience with leading large cross-functional development teams.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Project and Visio) applications.

Preferred Qualifications:

Master's degree in Business Administration (MBA) and 4+ years related experience
Extensive hands on Professional Services experience within the telecommunications industry.
Experience with Vendor Management.
Exhibits a strong sense of urgency, makes fact-based decisions quickly and efficiently,
Experience with business market segment including understanding of customer needs.
Strong and effective communicator across the business to drive continuity
Drives creativity and productivity by displaying a positive, "can do" attitude
Thrives in a fast paced, self-learning environment.

Alternate Location: US-Colorado-Denver

Requisition #: 217525

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , Product Manager I, Executive , Broomfield, Colorado

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