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Senior Operations Engineer

Company: CenturyLink
Location: Broomfield
Posted on: October 11, 2019

Job Description:

About CenturyLink CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business. Job Summary We are seeking a talented engineer with proven IP network experience and an advanced knowledge of IP related products including Dedicated Internet, MPLS, VPLS, and VoIP. Hands on and extensive knowledge of routing protocols (iBGP, eBGP, OSPF, EIGRP, RIP), Managed Services, and Managed Security, and a full understanding of the OSI model. This position will support the Network and Customer Transformation organization and is an opportunity to work in a for one of the largest IP and voice networks in the world. In this role, you will provide 3 rd/4 th level support resolving customer reported issues that need expert level review and repair. Ideal candidate has strong networking skills and is comfortable with basic automation and Scripting tasks, with a desire to use these skills to actuate changes in the network. Job Description Accept trouble tickets seeking tier 3/4 support to resolve customer problems. Be a partner to the Service Assurance organization seeking ways to streamline process, fix problems broadly by implementing large-scale network repairs. Accept escalations from executives, sales, and support teams to repair a damaged customer experience by providing solutions to complicated and on-going problems. Provide support to the Service Assurance organization for customer network audits and ticket reviews to support network health and customer experience improvements. Create and deliver technical training sessions to support skills expansion, eliminate knowledge gaps, and support new product or engineering releases. Communicate with all stakeholders throughout a trouble ticket to gain clarification of problem statement, provide ticket status, identify challenges, timelines, and solutions. Effectively categorize support problems and respond with the appropriate level of urgency. Participate in an on-call rotation that includes nights, weekends, and holidays. Write documentation and provide knowledge transfers to users and partner teams. Qualifications 5+ years professional experience working with L2/L3 networking protocols such as MPLS, BGP, 802.1q, and TCP/IP. Expert knowledge of Cisco, Juniper, Adtran, and Alcatel hardware and software. Ability to act swiftly under pressure, prioritize, and adapt to changing priorities. Strong leadership, teamwork, interpersonal, verbal and written communication skills. Experience working closely with network engineers, management, and executive leadership to explain problems and solutions in a professional, calm, and timely manner. Ability to effectively communicate complex technical matters in business terms. Hands-on development experience with programming/scripting languages such as Python, Java, Perl, etc. Experience working in Windows and Unix environments, including file structures, grep, and basic Shell scripting. Education Bachelors or Equivalent Masters or Equivalent Alternate Location: US-Arizona-Phoenix; US-Colorado-Broomfield; US-Colorado-Littleton Requisition # : 214227 This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , Senior Operations Engineer, Engineering , Broomfield, Colorado

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