the smart solution for Broomfield jobs

Technical Support Engineer - Premier Services

Company: Vmware
Location: Broomfield
Posted on: February 13, 2019

Job Description:

As a member of the Premier Services support team, you will have the ability to work directly with VMware's most strategic customers and partners. The goal of this role is to build close relationships/partnerships with our most strategic accounts through deep technical expertise and proactive engagements. Technical staff will work closely with our Support Management team, the Field, Engineering and Product teams to ensure that VMware is delivering overall superior service and support for our customers. Responsibilities ? Supporting our most strategic Premier Services customers ? Focus on day to day SR resolution and proactively drive progress ? Meeting aggressive responsiveness and resolution targets ? Provide Technical guidance provided by leveraging top knowledge content ? Support and collaborate on VMware's entire suite of products ? Deliver remote Transfer of Information (TOI's) Sessions (leveraging larger team if needed) ? VMware troubleshooting review (log analysis/troubleshooting process) ? Reduce SR volume and impact through focus and proactive engagement ? Provide formal root cause analysis on severity 1 critical customer situations ? Foster an enhanced relationship with CPD, Core R&D, and the Field Account teams ? Work closely with Account Managers to provide world class customer service to the client ? Document escalation action plan and track via executive summary in case documentation ? Providing high quality live answer technical support to program account base ? Provide onsite support if required. ? Create Knowledge Base articles for issues that are not documented ? Provide best effort support for customers operating on/in unsupported configurations. ? Assist customer outside of normal business hours if required. ? Facilitate the on boarding process of new accounts by leading the initial technical engagement meetings. ? Complete comprehensive site profile documents ensuring the customer's VMware infrastructure and architecture is documented. ? Manage account document repository ensuring accuracy and completeness. ? Proactive Service and Relationship Development o Conduct weekly semimonthly or monthly meetings for case reviews to identify issue trends and opportunities for corrective actions o Proactive customer notification of training opportunities, product alerts, new KB articles and bug updates o Provide technical assistance with support planning, upgrade and maintenance o Investigate opportunities to build/ maintain internal technical environments for key customers o Coordinate onsite visits in conjunction with TAM and TSM o Review customers change management process / documents for gaps against known best practices. Qualifications ? Recommended 5+ years of Technical Support Industry experience ? Strong customer advocacy and relationship building skills. ? Strong technical writing skills. ? Strong verbal communication, project management and problem solving skills. ? Account management experience and/or customer engagement responsibility is desirable. ? The ability to analyze and determine the most effective method of problem resolution by utilizing applicable internal resources. ? Ability to research problems and document their solutions. ? Foundation level knowledge in VMware ESX and Virtual Center products. ? Comprehensive knowledge in more than 3 of the following technologies; o Linux o Microsoft Operating Systems o Storage Arrays or Appliances o Networking, TCP/IP, DNS ? Must be able to travel (domestic & international). ? Ability to be on call 7x24 on occasion. ? Ability to work Statutory Holidays on occasion ? Successful candidates will have strong communication skills, business acumen, customer focus and are results oriented. VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: Vmware, Broomfield , Technical Support Engineer - Premier Services, Engineering , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Process Engineer
Description: Johns Manville is currently seeking qualified applicants for the position of Process Engineer. This position will be involved in all process engineering aspects for a fiber glass manufacturing plant and (more...)
Company: Johns Manville
Location: Denver
Posted on: 02/24/2019

URGENT: Mechanic Wanted - Just Need To Fix Passenger Side Headlight On 01 Infinity Qx4,
Description: need to fix passenger side head light
Company: MeetA USD
Location: Woodland Park
Posted on: 02/24/2019

Engineering Technician I
Description: Job Description General Responsibilities: Perform field and/or laboratory testing, observation, and inspection of construction materials e.g. soils, aggregates, concrete, asphalt, and steel . Communicate (more...)
Company: Terracon
Location: Longmont
Posted on: 02/24/2019

L3 SOC Engineer
Description: Job Title L3 SOC Engineer Location Englewood, CO Job Type FTE Job Description Perform all administration, management, configuration, testing, and integration tasks related to the QRadar and associated (more...)
Company: Net2Source Inc.
Location: Englewood
Posted on: 02/24/2019

Data Centre Operations Engineer
Description: Greetings I39m Ashok from Centraprise Crop, one of the leading IT service provider. Our focus is on both matching skills and ensuring a cultural fit, which ensures the longevity of the placement. We (more...)
Company: Centraprise Corp
Location: Arvada
Posted on: 02/24/2019

Environmental (Remediation) Engineer III - Concord, CA; DEN or PHX
Description: This positionreviews, approves, implements scientific engineering
Company: Gilbane Building Company
Location: Westminster
Posted on: 02/24/2019

Security Engineer III Penetration Testing
Description: JOB SCOPE Responsible for the engineering activities that monitor, detect and alert on potential security threats and vulnerabilities to the company's telecommunications and signal processing hardware, (more...)
Company: Spectrum
Location: Englewood
Posted on: 02/24/2019

Colorado Locals Only ::: Information Security Engineer Maddy J
Description: Title Information Security Engineer Location Denver, Colorado 80203 Duration 6 Months Description The Office of Information Technology is seeking an experienced security, risk and compliance professional (more...)
Company: Paramount Software Solutions, Inc
Location: Denver
Posted on: 02/24/2019

Diesel Mechanics Needed!
Description: With our biggest pay increase yet, there's never been a better time to join us br br Benefits: br br br Up to 25/hour to start br We certify mechanics on changing tires and working on tankers, (more...)
Company: Groendyke Transport
Location: Berthoud
Posted on: 02/24/2019

Satellite TV Technician/Installer Jobs - Conifer
Description: Job Duties and Responsibilities br Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies Are you seeking an opportunity where you (more...)
Company: DISH
Location: Conifer
Posted on: 02/24/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds