Senior Customer Solutions Engineer
Company: Rocket Software
Location: Denver
Posted on: May 4, 2024
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Job Description:
It's fun to work in a company where people truly BELIEVE in what
they're doing!
Job Description Summary:
This is a full-time remote opportunity located anywhere in the
United States.
The Senior Customer Solutions Engineer brings creativity, curiosity
and passion to the role working with our modernization products.
They are technically versatile and deliver differentiated
exceptional customer experiences to Rocket's customers by:
Delivering services that allow for successful post-sales deployment
of Rocket products.
Solving real problems for, and delivering real value to, our
customers and partners - every day.
Delivering successful outcomes for our customers and partners with
speed, precision, quality, and innovation.
Demonstrating that we take commitments seriously - to our
customers, to our partners, and to each other.
Bridging the gap in understanding between legacy development
technologies and modern technologies for our customers.
Bridging the gap in understanding between legacy development
technologies and modern technologies for our customers.
This role will be in our IBM System Z professional services team
working on customer engagements to help install, configure,
implement, and provide training for various IBM Mainframe products.
The candidate must have a strong working knowledge of IBM z/OS,
z/OS Application Development, DB2, CICS and IMS.
Required Qualifications:
Experience required
5+ years in a System Administrator or System Programmer role
Technical hands-on experience including
Working knowledge of IBM System Z, z/OS, and its concepts
Working knowledge of z/OS application development
Working knowledge of product installation in z/OS
General knowledge of JCL
Working knowledge of DB2, CICS and IMS
Working knowledge of TSO and ISPF
Strong understanding of REXX
Strong understanding of USS
Strong understanding of SDSF and JES2
Familiar with industry leading data and file management
solutions
with DevOps practices
Excellent interpersonal skills
Must be self-motivated and able to manage multiple projects
simultaneously, regardless of timeline or time zone variations.
Critical thinking, analytical and problem solving abilities
Problem determination, diagnosis, identification, testing, and
resolution
Relationship management
Familiar with MS PowerPoint
Excellent written and verbal communication
Preferred Qualifications:
Strong knowledge of IBM PD Tools and its components
CICS/DB2 and IMS application programming
COBOL, PL/I, Assembler and C/C++ DB2 administration
CICS administration
IMS administration
5+ years in customer facing Consulting, or team lead experience
Essential Duties and Responsibilities:
Technical Expertise
Established credibility as SME on multiple products.
Develop in-depth conceptual and technical knowledge of Rocket
product line including new releases, new products and
interfaces.
Present and deliver highly technical presentations and training on
products.
Provides best practices guidance and technical expertise during the
installation, implementation and post-implementation servicing of
company products.
Liaison with Support and Lab to research and respond to detailed
questions from prospective and current customers.
Provide consulting services to implement detailed customer
implementation requirements.
Ensures that client's needs have been met and that the
product/solution is fully functioning according to
specification.
Ensures the product implementation method is supportable,
maintainable and scalable per established and proven Rocket
standards.
Liaison between customer, partners, Rocket technical support team
and Rocket Sales staff to resolve complex issues
Sharing customer feedback to product management for future
enhancements
Demonstrate an understanding of practical application of the
products in a variety of customer environments.
Provide services to customers and partners
Establish credibility with a broad range of business resources;
highly experienced developers, systems administrators, project
managers, business end users, and executives
Using established techniques, deliver implementation services that
allow for successful proof of concept and post-sales deployment of
purchased products.
Guide client in the set up and configuration of Rocket products and
train customers in administration and use of the products.
Handle objections professionally; answer questions quickly and
coherently; deal with challenges assertively and persuasively.
Work effectively with Project Management to deliver assignments
within scope and committed timeline. Complete delivery and
administrative tasks throughout complete project lifecycle.
Work as an effective team member or lead in large implementation
projects.
Work with Rocket partner community to provide appropriate pre and
post sales training to ensure a partner can effectively lead a
sales opportunity and product implementations.
Review existing customer implementations to ensure best practices
are utilized for maximum customer satisfaction and ongoing business
retention
Education:
Bachelor's Degree, or equivalent experience
Travel Requirements:
5-15%
Information Security:
Information security is everyone's responsibility. A fundamental
principle of information security at Rocket Software is that all
individuals in the organization have a responsibility for the
security and protection of company information and IT Resources
over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment,
where every Rocketeer can thrive by bringing their full selves to
work. Being a Rocketeer means you are part of our movement to
continually drive inclusivity, diversity and equity in our
workforce.
The base salary range for this role is $85,820.00 - $107,275.00
/year. Exact compensation may vary based on skills, experience, and
location.
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What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and
unlimited vacation time)
Healthcare coverage options to fit you (and your family's)
needs
Retirement savings, with matching contributions by Rocket
Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment
and is proud to be an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability, age, or
veteran status. Rocket Software Inc. is also committed to
compliance with all fair employment practices regarding citizenship
and immigration status.
Rocket is committed to working with and providing reasonable
accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking
employment, please call: 781-577-4321 or send an email to
people@rocketsoftware.com. We will make a determination on your
request for reasonable accommodation on a case-by-case basis.
#LI-Remote
If you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve
their most challenging business problems by helping them run their
critical infrastructure, business processes, and data, as well as
extending the value of these assets to take advantage of cloud and
mobile computing, advanced analytics, and other future innovations.
From the clothes we wear to the cars we drive, Rocket solutions
power the back-end systems that thousands of brands interact with
every day. At Rocket, software has always been about people-not
just ones and zeroes. We're people solving problems for other
people, and we strive to treat our customers, partners, and fellow
Rocketeers with humanity. Founded in 1990, Rocket Software is
headquartered in Waltham, Massachusetts with 31 offices around the
world.
Keywords: Rocket Software, Broomfield , Senior Customer Solutions Engineer, Engineering , Denver, Colorado
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