Customer Support Engineer
Company: Alteryx
Location: Broomfield
Posted on: February 25, 2021
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Job Description:
Alteryx is looking for a Customer Support Engineer in
Broomfield, Irvine, or Plano Office.We're looking for problem
solvers, innovators, and dreamers who are searching for anything
but business as usual. Like us, you're a high performer who's an
expert at your craft, constantly challenging the status quo. You
value inclusivity and want to join a culture that empowers you to
show up as your authentic self. You know that success hinges on
commitment, that our differences make us stronger, and that the
finish line is always sweeter when the whole team crosses
together.OverviewThis is not your ordinary support job. Alteryx
Customer Support Engineers (CSE's) work with the world's leading
companies every day to help them with their advanced analytic
solutions. From financial services to communications, retail, and
pharma (and more), you'll work with customers that are on the
leading edge of the analytic revolution. You will help Alteryx
customers by addressing their current questions as well as provide
guidance associated with the best use of Alteryx software.
Additionally, you work closely with other members of the Alteryx
team, including Sales and Engineering, to ensure a superior
customer experience with both the product and the company as a
whole.What You Will Do* Review, document, troubleshoot and resolve
the Alteryx customer's technical questions* Act as a facilitator
and assist with the communication between the customer and internal
teams when escalating issues* Respond to customer requests within
expected Service Level Agreements and manage customer expectations*
Create articles for our internal and external knowledge base when
related information is not present using KCS methodology practices*
Answer incoming support inquiries via various channels (Chat,
phone, email, etc.)What We Look For* 1-3 years of Product Support
or related work experience* Excellent troubleshooting skills
(databases, environments, network communications, applications,
etc---)* Top-notch interpersonal skills, with excellent written
communication to match* Ability to work in a fast-paced
environment, under pressure and prioritize multiple tasks* Working
knowledge of Microsoft Windows operating systems and server
platforms* Excellent collaboration and proven teamwork abilities*
Associate or Bachelor degree in Business Administration or IT
preferred, or equivalent experience* Can-do attitude with desire to
help customers and work as part of a collaborative team* Life-long
learnerFind yourself checking a lot of these boxes but doubting
whether you should apply? At Alteryx, we support a growth mindset
for our associates through all stages of their careers. If you meet
some of the requirements and you share our values, we encourage you
to apply. As part of our ongoing commitment to a diverse,
equitable, and inclusive workplace, we're invested in building
teams with a wide variety of backgrounds, identities, and
experiences.CompensationAlteryx is committed to fair and equitable
compensation practices. The salary range for this role in
Broomfield is $60,900-$91,300. This position is also
remote-friendly and, as such, compensation will ultimately be in
line with the location in which the position is filled. Final
compensation for this role will be determined by various factors
such as a candidate's relevant work experience, skills,
certifications, and geographic location.This is a commission-based
role and is eligible for stock grants.Benefits & PerksAlteryx has
amazing benefits for all Associates which can be viewed here
.Interested? Learn more and apply today at alteryx.com/careers
!Please contact HR@alteryx.com if you require a reasonable
accommodation/adjustment to review our website or to apply
online.
Keywords: Alteryx, Broomfield , Customer Support Engineer, Engineering , Broomfield, Colorado
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