BroomfieldRecruiter Since 2001
the smart solution for Broomfield jobs

Technical Support Engineer

Company: DIVERSANT, LLC
Location: Broomfield
Posted on: February 17, 2021

Job Description:

Title: Technical Support EngineerLocation:--Broomfield, CO--*(remote till pandemic allows)Type: DirectCompensation: 95-110k, benefitsJob Summary:The Escalation Software Engineer will provide software escalation support for Code Data products and function as a technical mentor to the Technical Support and Sales Engineering team. They will work directly with the R&D, Technical Support, and Sales Engineering teams to coordinate resolution to complex technical issues and partner with them in development and creation of new tools, scripts, and processes for issue avoidance, detection, and resolution.Essential Functions:* Acts as the primary point of contact for issues that have escalated to engineering for advanced troubleshooting by Technical Support and Sales Engineering.* Read and understand application source code to troubleshoot complex issues.* Aggregate and analyze information from various data sources (database, application logs, system logs, etc---) to assist in issue troubleshooting and resolution.* Partner with development teams to create and deploy diagnostic software and monitoring tools to determine root cause of customer issues.* Improve tools, infrastructure, and logging to provide teams more robust dashboards, alerts, and monitors to detect, avoid, and resolve production issues.* Create or implement tools to proactively identify and escalate problems before customers are even aware of them.* Empower the Technical Support team to avoid and/or resolve escalations through documentation and training.* Act as a technical mentor to Technical Support and Sales Engineering resourcesSkills Requirements:* Excellent customer facing skills, ability to participate in and lead issue resolution calls directly with our customers.* Proficiency reading and interpreting source code in C#/JavaScript or comparable programming language.* Proficiency in SQL or comparable data access language.* Proficiency with one or more commercial troubleshooting and issue detection tools such as Splunk, Kibana, AppDynamics, Dynatrace, etc.* Proficiency in scripting tools such as PowerShell, Python, etc--- to automate tasks for issue detection and resolution.* Prior system and network administration experience.* Ability to handle multiple priorities and complex issues.* Experience with setting up and managing virtualization environments.* Experience providing training, mentoring, and documentation on software troubleshooting techniques and tools.Required/Preferred Education and Experience:* BS in relevant field (this degree requirement can be substituted by equivalent work experience)* 5+ professional development or advanced technical support experience required.* Mentor/lead experience a plusBenefits: * Casual work environment.* Stocked kitchens &--free daily organic fruit delivery,* On-site fitness center, on-site caf-- and dry cleaning service.* 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD and tuition assistance.EEOC: We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Keywords: DIVERSANT, LLC, Broomfield , Technical Support Engineer, Engineering , Broomfield, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Honda Express Technician - Honda of Arapahoe
Description: Honda on Arapahoe has an outstanding opportunity for an Express Technician to join the Holman Family Let Holman Automotive support your growth and take your Technician career to the next level --- (more...)
Company: Holman Automotive
Location: Denver
Posted on: 03/1/2021

In-Home Solutions Technician
Description: DISH supports 135 In-Home Services facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated (more...)
Company: DISH
Location: Denver
Posted on: 03/1/2021

Angular Engineer
Description: RESPONSIBILITIES:Kforce has a client that is seeking an Angular Engineer in Greenwood Village, CO.Job Requirements:REQUIREMENTS:Ideally a candidate will
Company: Kforce Technology
Location: Englewood
Posted on: 03/1/2021


mechanic
Description: Responsible for repairs and required preventive maintenance of diesel engines, trucks and/or forklifts Inspect, trouble shoot, diagnose and perform maintenance on equipment Perform safety inspections (more...)
Company: Estes Express Lines, Inc.
Location: Watkins
Posted on: 03/1/2021

UP TO $100K+* Automotive Technician / Mechanic - Aurora
Description: Company Description br br Christian Brothers Automotive: America's Number 1 Automotive Repair Franchise br br This location is currently rated 4.6/5 on Google - lots of happy customers br (more...)
Company: Christian Brothers Automotive Corporation
Location: Denver
Posted on: 03/1/2021

Network Engineer- immediately available- start next week
Description: Company DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies (more...)
Company: ClientSolv Inc.
Location: Denver
Posted on: 03/1/2021

Senior Quality Engineer
Description: We have a great opportunity for a Senior Quality Engineer at our Trelleborg Sealing Solutions Denver location, located just outside Louisville in the Colorado Technology Center. The Trelleborg Denver (more...)
Company: "ENGLISH" Shaping industry from the inside
Location: Denver
Posted on: 03/1/2021

Sr. Guidance, Navigation & Control Engineer - Spacecraft
Description: Do you have an eye for detail and a passion for developing innovation solutions Join our team As a Guidance, Navigation and Control Engineer, you will be using your skills and expertise to design and (more...)
Company: Sierra Nevada Corporation
Location: Englewood
Posted on: 03/1/2021

Network Engineer II - DOCSIS Support Desk
Description: JOB SCOPE br br Under limited supervision, the Network Engineer II, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems within the (more...)
Company: Spectrum
Location: Evergreen
Posted on: 03/1/2021

GNSS Signal Processing Engineer
Description: The GNSS Signal Processing Engineer will be responsible for developing and implementing new signal processing algorithms on an FPGA based platform. The person will be working effectively in the development (more...)
Company: Trimble Inc
Location: Dacono
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Broomfield RSS job feeds