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HR Automation Engineer

Company: CenturyLink
Location: Broomfield
Posted on: March 24, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary
The HR Automation Engineer will report to the Sr. Manager of Process and Automtion, and its focus will be on developing and supporting our ChatBot and Robotic Process Automation (RPA) processes. This role is expected to work with our clients to ensure that we have the best automated processes aligned with business needs, with a focus on cost savings and optimal efficiency gains. This position will be responsible for ensuring proper design, configuration, development, testing, and documentation of ChatBot or RPA process request. It is expected that this role will work with an Agile mindset to create value across projects of multiple scopes and scale. This role has the ability to drive innovation!



Job Description
Can design and implement dialog management (ChatBot processes)
Can design and implement Robotic Process Automation (RPA)
Ability to discover and facilitate RPA opportunities within current HR processes
Function as Lead Analyst on any one of the following automation efforts: Robotic Process Automation (RPA), ChatBot, Digital Adoption.
Knowledgeable of API management solutions
Has worked in an agile environment, is familiar with Lean design techniques and Agile product delivery methods.
Collaborate with HR stakeholders with clarity and proactiveness
Collaborate with the Information Security group to ensure security of HR data
Document internal processes and audit procedures to ensure data integrity of systems
Support existing RPA and ChatBot content
Influence HR COE leaders to standardize and simplify processes such that scale can be obtained Globally for HR system automation
Identify opportunities for improving the effectiveness of processes, systems, and reports
Conduct troubleshooting analysis; Document system errors and issues clearly
Lead the regular review and prioritization of Automation Request
Customer-first mentality with a collaborative design approach and positive attitude.
Hands-on work ethic, with the ability to adapt to rapidly prototype and adapt to changes.



Qualifications
Degree in economics, statistics, human resources, finance, information technology or related field or equivalent experience
At least 1-2 years of applicable ChatBot and/or RPA development experience
At least 6-8 years of IT/HR systems experience
Experience with UiPath or other RPA technology preferred
Experience with IBM Watson or other ChatBot technology preferred
HCM or HR systems experience is preferred
Demonstrate an understanding of HR data
Advanced experience with SharePoint, PowerPoint and Excel
Strong database management skills including the ability to merge, clean and analyze large amounts of data
Effective written and verbal communication skills, including the ability to explain data and findings to a non-technical audience
Ability to multitask and manage competing priorities
Demonstrated strong attention to detail, problem-solving, critical thinking and analytical skills
Ability to work independently as well as collaborating with team members from various business owners
Understanding of any or all of the following: JSON Structures, Python, UiPath, GetLabs, Splunk, IBM Watson Administrator, IBM Watson Explorer, Cipher



Education
Alternate Location: US-Colorado-Broomfield; US-Louisiana-Monroe

Requisition #: 220818

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Broomfield , HR Automation Engineer, Engineering , Broomfield, Colorado

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