CDN Senior Operations Engineer
Posted on: January 14, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
--- Provide data support for the CenturyLink CDN contracts.
Includes data design, installation and maintenance for new and
--- Provide primary CDN network engineering and Tier III
troubleshooting and problem isolation
--- Evaluate new technical requirements for compatibility with
deployed system design
--- Evaluate new products for compatibility and applicability to
the CDN solutions
--- Maintain current knowledge base regarding complex routing,
switching via the IP Network.
--- Monitor and analyze performance across customer networks and
underlying MS Tools deployments as required for CDN.
--- Provide high-level technical & engineering support for network
performance management configurations, troubleshooting, and service
restoration along with an understanding of switching, routing as it
would affect performance management.
--- Troubleshoot and resolve complex issues
--- Provide high-level off-hours support on a rotating basis with
--- Develop and oversee subordinate level technical methods,
procedures, and assist with complex technical solution designs.
Develop & document process flows.
--- Identify capacity and performance issues for network traffic to
ensure continued, uninterrupted operation of systems.
--- Maintain network monitoring applications, equipment and
utilities as needed.
--- Conduct testing of disaster recovery plans as it pertains to
network performance management equipment to detect faults,and
--- Create and maintain network documentation and reports as
--- Triage of customer service impacts, outline and execution of
--- Provide direct interface with other CenturyLink departments in
support of the CDN Services.
3 years current hands on experience with the following:
--- Windows/Linux Server management and configuration.
--- Isolation of telecom and/or network outage causes and service
--- CDN Systems Operation.
--- Direct customer interaction communication skills
--- Proficient PC skills in office applications and network
--- Proficient presentation skills for presentations to technical
and non-technical audiences; must be able to translate technical
terms and concepts to non-technical entities.
--- Must be available 24/7 for outages and maintenance window
--- Strong communication (oral and written), customer service,
organizational and multi-tasking skills
--- Cisco Layer 2 & 3 switch and router configuration and
--- Proven analytical and problem-solving abilities
--- Highly self motivated and directed.
--- Ability to effectively prioritize and execute tasks in a
--- Strong customer service orientation.
--- Experience working in a team-oriented, collaborative
--- Bachelor's degree plus minimum 5 years related experience or
equivalent combination of education and experience.
--- Proficient level of understanding of the content distribution
capabilities from end to end
--- Knowledge of Caching, Streaming, Storage, DNS and Security
--- Proficient understanding of TCP/IP, DNS, Linux Command Line and
--- Analytical and problem solving skills
--- Basic knowledge of lower layer technologies including; IP,
--- Must be willing to work on call via pager and/or cell phone,
including weekends and holidays
Alternate Location: US-California-Santa Clara;
Requisition #: 217911
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broomfield , CDN Senior Operations Engineer, Engineering , Broomfield, Colorado
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