Customer Service Associate

Company: Fidelity Investments
Location: Lakewood
Posted on: March 2, 2026

Job Description:

Fidelity Investments, a premier financial services provider headquartered in Boston, is seeking a dedicated Customer Service Associate to enhance client interactions and support our financial service offerings. This role is crucial in fostering exceptional client relationships and ensuring the satisfaction and loyalty of our customers. As a member of our team, you will have the opportunity to work in a dynamic environment, aiding clients with inquiries related to our diverse financial products such as retirement planning and brokerage services. We believe in empowering our staff through continuous training and professional development, enabling you to thrive in your career while making a tangible impact on our client's financial well-being. Respond to customer inquiries via phone, email, and live chat regarding financial products and services. Resolve issues and handle complaints to ensure client satisfaction. Provide detailed information and advice on financial products including retirement plans and brokerage accounts. Assist in onboarding new clients and maintaining accurate client records. Work collaboratively with team members to meet departmental goals. Participate in continuous training sessions to stay updated on new products, services, and policy changes. Strong communication and interpersonal skills Ability to explain complex financial information in a clear and concise manner Problem-solving and conflict resolution capabilities High level of proficiency with CRM software and MS Office Suite Understanding of financial services and products Medical Insurance Dental Insurance Vision Insurance 401k FINRA Series 7 & 63 certifications are a plus but not required Customer service certification (e.g., CCS) is beneficial

Keywords: Fidelity Investments, Broomfield , Customer Service Associate, Customer Service & Call Center , Lakewood, Colorado