Back Office Clerk
Posted on: February 10, 2019
Seeking a Part-Time Back Office Clerk. The schedule for this position is Saturday and Sunday, you may pick from any of the following schedules - which would be your assigned schedule. 1:00 p.m. to 9:00 p.m.1:30 p.m. to 9:30 p.m.2:00 p.m. to 10:00 p.m. 2:30 p.m. to 10:30 p.m. Each shift includes a 30 minute paid working lunch break.Starting hourly rate is $13.21 per hour Must be able to work independently with little or no supervision. Position reports to the Northwest Parkway Mainline Plaza which is located at approximately 164th and Lowell Blvd in Broomfield, CO. Must be able to pass Skills Assessment Testing. Employer USA offers a competitive and comprehensive benefits package, including medical insurance, to all regular part-time and full-time employees following successful completion of a probationary period. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.Essential Duties and Responsibilities: The Back Office Clerk supports the customer service support functions which include: reviewing and processing license plate images that are captured by the system (analyzing and classifying images), setting up new customer accounts in the GO-PASS system from data submitted by customers, and other Back Office Clerk duties. Handles calls made to the Communications Center regarding roadway operations (excludes customer account calls). Handling phone calls from customers is specifically excluded from this position. Job requires exceptional organization and attention to detail skills, knowledge of MS Office, Windows, MS Excel, proficient-typing skills, and self-initiative, excellent written and oral communication skills. May be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company. *Open new accounts (excluding accounts set up by phone). *Processes incoming payments including cash, check and credit card. *Views license plate images on monitor (must determine correct state, number, and letters) and enter all relevant information. *Answer inbound calls to the Communications Center. *Seeks advice from Customer Service Manager on how to handle incidents and completes follow-up Accident/Incident Reports as directed. *Perform related duties as assigned by Manager *Meet or exceed performance criteria established for the position *Maintain compliance with all company policies and procedures Physical Requirements: *Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. *Ability to adhere to attendance requirements *Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds *Must be able to lift, carry, walk and stand *Vision for reading, recording and interpreting information *Occasional speech communication, hearing and listening to maintain communication *Daily use of computer and keyboard *Ability to access, input, and retrieve information from the computer *Frequent hand/eye coordination to operate computer keyboard and office equipment Education and/or Work Experience Requirements: *Good levels of computer literacy *Ability to work at speed and with accuracy at a high level of attention to detail *Must be able to pass Skills Assessment Tests to be considered for an interview *Ability to achieve and maintain departmental performance standards Employer USA is an equal opportunity employer committed to diversity in the work place. EOE / Veteran/ Disability/ Gender (M-F)/Gender Identity/ Sexual Orientation
Keywords: WSP, Broomfield , Back Office Clerk, Administration, Clerical , Broomfield, Colorado
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