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Back Office Clerk

Company: WSP
Location: Broomfield
Posted on: January 10, 2021

Job Description:

Seeking a Full-Time Back Office Clerk The schedule for this position is as follows: Sat and Sunday 1pm-9pm or 2pm-10pm - weekend shifts include a 30 minute paid lunch break. Also- any 3 week days 6:30am - 3pm or 7am-3:30pm - weekday shift include a 30 minute unpaid lunch break This is a 40 hour per week position. Starting hourly rate is $15.00 per hour Must be able to work independently with little or no supervision. Position reports to the Northwest Parkway Mainline Plaza which is located at approximately 164th and Lowell Blvd in Broomfield, CO. Must be able to pass Skills Assessment Testing. WSP USA offers a competitive and comprehensive benefits package, including medical insurance, to all regular part-time and full-time employees following successful completion of a probationary period. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. Essential Duties and Responsibilities: The Back Office Clerk supports the customer service support functions which include: reviewing and processing license plate images that are captured by the system (analyzing and classifying images), setting up new customer accounts in the GO-PASS system from data submitted by customers, and other Back Office Clerk duties. Handles calls made to the Communications Center regarding roadway operations (excludes customer account calls). Handling phone calls from customers is specifically excluded from this position. Job requires exceptional organization and attention to detail skills, knowledge of MS Office, Windows, MS Excel, proficient-typing skills, and self-initiative, excellent written and oral communication skills. May be reassigned on a long term or temporary basis to another location, other shifts, or other schedules, to balance manpower or meet the needs of the company. * Views license plate images on monitor (must determine correct state, number, and letters) and enter all relevant information* Open new accounts (excluding accounts set up by phone).* Processes incoming payments including cash, check and credit card.* Answer inbound calls to the Communications Center.* Seeks advice from Customer Service Manager on how to handle incidents and completes follow-up Accident/Incident Reports as directed.* Perform related duties as assigned by Manager* Meet or exceed performance criteria established for the position* Maintain compliance with all company policies and procedures Physical Requirements: * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.* Ability to adhere to attendance requirements* Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds* Must be able to lift, carry, walk and stand* Vision for reading, recording and interpreting information* Occasional speech communication, hearing and listening to maintain communication* Daily use of computer and keyboard* Ability to access, input, and retrieve information from the computer* Frequent hand/eye coordination to operate computer keyboard and office equipment WSP will consider the first 100 applicants. If a qualified candidate cannot be identified, the next set of 100 applicants received will be up for consideration. Job Requirements Education and/or Work Experience Requirements: * Good levels of computer literacy* Must be able to work scheduled hours and be comfortable working independantly* Ability to work at speed and with accuracy at a high level of attention to detail* Must be able to pass Skills Assessment Tests to be considered for an interview* Ability to achieve and maintain departmental performance standards WSP USA is an equal opportunity employer committed to diversity in the work place. EOE / Veteran/ Disability/ Gender (M-F)/Gender Identity/ Sexual Orientation WSP USA Inc., WSP USA Buildings Inc., and WSP USA Services Inc. (collectively "WSP USA") is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status Login to Apply User ID: Password: Forgot password? Other Options Create an account Return to search results * Logged in members may also add jobs to their job cart

Keywords: WSP, Broomfield , Back Office Clerk, Administration, Clerical , Broomfield, Colorado

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