Non-QM Client Services Representative
Company: Redwood Trust Inc
Location: Englewood
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Position Summary The position
requires experience in a mortgage role involving loan processing,
loan purchases or other functions with solid mortgage product and
data knowledge. Strong attention to detail and process, clear
communication skills, and outstanding client service support are
key factors. The successful candidate will have a high level of
interaction with internal parties (Underwriting, Lock Desk,
Funding, IT) and external parties (loan originators, custodians,
servicers, and other 3rd party service providers). Responsibilities
& Duties Daily point of contact may include interaction with loan
originators, secondary marketing, underwriting, loan delivery, and
IT departments. Full understanding of operational policies, with
the ability to convey requirements clearly and concisely to clients
and manage changes as applicable. Manage and answer product
questions and escalate complex product/underwriting issues to
appropriate parties. Coordinate with Underwriting and Lock Desk to
process underwriting and product exception requests. Coordinate
with Appraisal and Due Diligence vendors to process appraisal
review requests to meet service level agreements. Ensure the flow
of accurate and timely loan data; quickly diagnose issues and
inconsistencies for mortgage loan data. Facilitate the delivery of
data, loan files, and collateral files to vendors supporting the
loan purchase process. Provide process improvement requirements to
the internal technical team in support of constant improvement in
conduit work systems. Condition and pipeline management follow-up
for both credit and collateral documents. Manage time and
activities to agreed-upon service level turn times and quality
metrics. Provide analytics and documentation to support asset
acquisition and investment decisions. Create and distribute various
lock and operational reports. Required Experience, Skills, &
Competencies Preferred High School diploma. 3 years of recent
mortgage industry experience. 3 years of recent processing
experience. Analytical thinking ability, diplomacy and
professionalism. Strong interpersonal and communication skills,
both written and oral. Technologically savvy, with the ability to
work in varied systems, Proficiency with Excel & Word. Experience
with loan origination systems, document management, or other
mortgage-related processing systems. Able to handle multiple tasks
and manage workload independently. Organized, detailed-oriented,
and maintain reliable follow-through. A reasonable estimate of the
total compensation range for this role is $65,000-$85,000. The
actual salary offer to the successful candidate will be based on
job-related education, geographic location, training, licensure and
certification, and other factors. CoreVest also offers a
competitive benefit package including discretionary corporate bonus
program, multiple health plans, STD and LTD options, company
sponsored life insurance, fitness reimbursement, paid parental
leave, time to volunteer, Paid Time off, ESPP, and 401K matching.
At Redwood Trust, we are committed to fostering an inclusive
workplace where diversity is valued, and everyone has the
opportunity thrive. We welcome applications from individuals of all
backgrounds and experiences. We are an equal opportunity employer
and value diversity at our company. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
status.
Keywords: Redwood Trust Inc, Broomfield , Non-QM Client Services Representative, Accounting, Auditing , Englewood, Colorado
