Member Solutions Specialist (Collections) - Broomfield, CO

Company: Premier Members Credit Union
Location: Broomfield
Posted on: May 21, 2023

Job Description:

Job Description:As The Artisans of Banking, we strive to be B.R.A.V.E. (Build Relationships & Add Value Everyday). We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.When you join our Premier Members team, your benefits will include:Comprehensive medical insurance plan that has HRA, HSA, and FSA optionsDental and vision insuranceGenerous paid-time-off11 paid holidaysAnnual bonus (based off of annual results/scorecard each year)401(k) plan with a 5% matchWellness programTuition assistance1% employee loan discountEmployee Assistance Program (EAP)Life and disability coverageWhat sets working for Premier Members apart?Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.Supportive and engaging work environment.A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.Hourly Starting Salary:$20.28-25.34 based on experienceExperience and Skills:POSITION SUMMARY:Responsible for performing member solutions activities associated with various delinquent member accounts, including overdrafts, Visa credit cards, lines of credit, secured loans, signature loans and real estate loans. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts.ESSENTIAL FUNCTIONS:Live our mission and corporate philosophy on a daily basis: Build Relationships and Add Value Everyday - B.R.A.V.E.Build member relationships that deliver value and demonstrate that we careFoster a positive environment through delivery of exceptional member experiencesResponsible for working delinquency queues and making outbound callsResponsible for Charge off/Recovery queues and making outbound callsAssist in charge/recovery collection effortsStay in a ready status to take in bound calls during the dayFollows up on delinquent accounts using the tools provided by PMCU to secure a satisfactory resolution of the members delinquencyPerform skip tracing as neededPerforms collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliantPerform overrides as neededComplete Skip A Pays as neededAssist Branches/Contact Center and related departments as requiredProcess mail and email daily both incoming and outgoingAssist in training new staff through mirroringDocuments all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computerMaintains the Credit Union's professional reputation throughout collections operations and in all contacts with membersMaintains confidentialityAssists area personnel as needed and participates in meetings as requiredKeeps management informed of activities, progress toward established objectives, and of any significant problemsStays informed of changes in collections policies, procedures, and related legal requirementsA delinquency ratio which meets management standards is maintained.Professional business relations exist with members. Members are properly assisted with their financial problems and their questions are courteously answered.Other duties as requiredQUALIFICATIONSEducation/Certification:Completed high school diploma, GED or equivalent combination of formal training and experienceRequired Knowledge:Knowledge of collection procedures and related laws and regulations suggested but not requiredFamiliar with default and enforcement clauses suggested but not requiredFamiliar with deposit programs, account ownership, and casualty insurance suggested but not requiredUnderstanding of Credit Union loan products and policies suggested but not requiredFamiliar with deposit programs, account ownership, and casualty insurance suggested but not requiredBasic understanding of the U.S. Bankruptcy Code suggested but not requiredExperience Required:Six months to One-year previous collection experience with full-service financial institution suggested but not requiredSkills/Abilities:Strong interpersonal skillsGood organizational and problem-solving abilitiesA high level of analytical skillsAbility to operate related computer applications and business equipmentStrong communication and phone skillsCoordinate activities well with othersWell organized and attentive to detailWORKING CONDITIONSStandard office conditionsLow to moderate noiseLimited lifting up to 10 lbs.This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.This Job Description is not a complete statement of all duties and responsibilities of this position and may change with or without notice.Job Benefits:In addition to fostering a supportive and engaging work environment, Premier Members Credit Union also provides an amazing group of benefits that include the following:Comprehensive medical insurance plan that has HRA, HSA, and FSA optionsDental and vision insuranceGenerous paid-time-off11 paid holidaysAnnual bonus (based off of annual results/scorecard each year)401(k) plan with a 5% matchWellness programTuition assistance1% employee loan discountCareer development opportunitiesEmployee Assistance Program (EAP)Life and disability coverageFrom: Premier Members Credit Union

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