Billing Customer Care Specialist II, CO or UT
Company: Lumen
Location: Broomfield
Posted on: April 8, 2021
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Job Description:
About Lumen
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com,
LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and
YouTube: /lumentechnologies.
The Role
Acts as the principal billing and collections consultant for
assigned customer base. Recommends solutions to billing/collections
issues and may implement agreed upon solutions with the customer
and internal departments. Works cross functionally with sales,
customer service managers, and service delivery teams to correct
systems, invoices, and improve the customer experience.
The Main Responsibilities
Preferred Education, Skills and Experience
Field of Study: Finance/Accounting/Telecom.
When applying for a position, you may be subject to a background
screen (criminal records check, motor vehicle report, and/or drug
screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may disqualify
you from the new position or your current role. Background results
will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range
Salary Min $36090 Salary Max $80280
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by visiting .
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range Salary Min : 36090
Salary Max : 80280
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Salary Range Salary Min : 36090
Salary Max : 80280
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
process.
Keywords: Lumen, Broomfield , Billing Customer Care Specialist II, CO or UT, Accounting, Auditing , Broomfield, Colorado
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