Billing Customer Care Specialist II, CO or UT

Company: Lumen
Location: Broomfield
Posted on: April 8, 2021

Job Description:

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.
The Role
Acts as the principal billing and collections consultant for assigned customer base. Recommends solutions to billing/collections issues and may implement agreed upon solutions with the customer and internal departments. Works cross functionally with sales, customer service managers, and service delivery teams to correct systems, invoices, and improve the customer experience.

The Main Responsibilities

• Receives and handles tickets from customers who are questioning or disputing charges on their invoice.
• Demonstrates the ability to work billing tickets and collect on large customers which require an all-in approach
• Collaborates with the customer, sales organization, and other internal departments to proactively resolve billing and/or collections related issues.
• Demonstrates the ability to lead and conduct conference calls with our internal and external customers
• Exercises independent judgement in reviewing disputes
• Contributes to decisions on if/when an adjustment is appropriate for a customer invoice. Works with manager or senior staff members on more complex billing issues.
• Identifies problems and has reasonable latitude in making decisions and implementing solutions that drive efficiencies across departments within the company to improve the accuracy of the company's invoice for the customer.
• Provides status updates to Billing management for aged tickets and other reports as requested.
  • Responsible for collection related activities in accordance with customer's payment terms.
  • Investigates delinquent accounts, arranges terms of payment, and may send collection letters as needed.
  • Works with Manager to help establish customer payment arrangement/plans
  • Makes decisions if/when to disconnect customer services for non-payment and hold future orders until accounts are paid current. What We Look For in a Candidate
    Preferred Education, Skills and Experience
    • Education Level: High School/GED. Associate degree preferred.
      Field of Study: Finance/Accounting/Telecom.
    • 1-2 years' experience in a telecommunications billing environment
    • A combination of education and experience is acceptable.
    • Attention to detail with good organizational capabilities.
    • Ability to prioritize with good time management skills.
    • Good customer service skills
    • Must be knowledgeable with MS Office Suite, primarily Microsoft Excel.
    • Excellent analytical, communication (verbal and written) and organizational skills.
    • Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
    • Ability to understand and utilize multiple systems for billing and dispute management.
    • Must be proactive, detailed orientated, and work in a fast Requisition #: 247954
      
      When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
      
      EEO Statement
      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
      
      Disclaimer
      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
      
      Salary Range
      Salary Min $36090 Salary Max $80280
      
      This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
      
      This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
      
      As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting .
      
      Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
      Salary Range Salary Min : 36090
      
      Salary Max : 80280
      
      This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
      This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
      As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
      Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
      
      Salary Range Salary Min : 36090
      
      Salary Max : 80280
      
      This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
      

Keywords: Lumen, Broomfield , Billing Customer Care Specialist II, CO or UT, Accounting, Auditing , Broomfield, Colorado