Vice President, IT Operations & Infrastructure

Company: Elevations Credit Union
Location: Broomfield
Posted on: April 4, 2021

Job Description:

Career Opportunities: Vice President, IT Operations & Infrastructure (3169) When joining Elevations, you can expect to work for a company that:

• Provides amazing experiences and creates raving fans.
• Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
• Wins awards such as "Best Bank", "Best Companies to Work for in Colorado" and even the "Malcolm Baldrige National Quality Award", the only Presidential award for quality.
• Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership. What's in it for you:
  • Competitive pay, incentive programs, 401k matching, mortgage and auto discounts
  • 4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
  • Medical, dental, and vision health plans with FSA or HSA options
  • Onsite fitness center, yoga classes, wellness committee events (hiking, softball, soccer,.. to name a few!), health fairs with biometrics screening and flu shots
  • Onsite cafe
  • Employee Assistance Program with a variety of services
  • Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
  • Culture of excellence and continuous improvement
  • We strive to be the best place you've ever worked!-- Summary/Objective: This is a key leadership position. Modernizing IT infrastructure is a critical piece of the strategic plan for Information Technology at Elevations. This leader will direct improvements to cloud services, unified communications, network services, data center operations, servers and storage platforms, and service monitoring. This role also works closely with the CIO and peer IT leaders, including information security, governance, and application development, to design and execute on the system's technology roadmap. The VP of IT Operations will develop strategy, drive innovation, and ensure execution and support in a complex system with multiple sites. This individual is responsible for providing the strategic direction for the infrastructure function on an enterprise level. He, she, or they will assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects. This leader will Interface with business unit executives and other IT functional area executives to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness with a growth mindset and invoking a culture of innovation. Essential Functions include:
    • Leads the development of infrastructure strategy, architecture, service delivery standards and procedures for the enterprise.
    • Analyzes and predicts trends and develops long-range plan designed to maintain cost effectiveness and competitiveness of the enterprise's IT infrastructure.--
    • Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business.
    • Responsible for creating and managing the IT Infrastructure and Operations budget.
    • Support the creation and implementation of the IT Business plan as it pertains to IT Infrastructure and Operations.
    • Ensures projects are completed to budget, timelines, quality standards, and communicate risks and progress to business stakeholders.
    • Collaborate with and direct the activities of 3rd party technical resources across managed service providers, vendors, and contractors.
    • Communicates effectively with both technical and non-technical colleagues at all levels in both verbal and written communications.
    • Plan, staff, train, coach, mentor, and direct employees within the IT infrastructure team. Recommend staffing levels and resources for the department.
    • Direct the building, implementing, and support enterprise technologies and related services including Microsoft Enterprise Infrastructure, Virtualization, Networking, Datacenters, Desktop Engineering, Cloud Services, and exhibited experience migrating data centers to hosted cloud providers at an enterprise level
    • Leading IT infrastructure team in a 24/7 production, high consumer-traffic web environment, including web hosting, voice and data networks, security and information protection, with load balancing implementations and high-availability networks ensuring resiliency, DR, BCP, backup and recovery objectives are tested and met.
    • Prepare and present strategic visions and presentations to chief and board level audiences.
    • Implement private, public and hybrid cloud strategies such as IAAS, PAAS, SAAS that optimize business goals with costs.
    • Train and mentor peers to administer implemented technologies effectively.
    • Work in a fast-paced environment with the ability to adapt and change priorities as the business needs change.
    • Drive culture of continuous improvement to improve quality, efficiencies, and standards across our IT infrastructure & services in a two-time Malcolm Baldridge National Quality Award recipient organization.
    • Work closely with IT Information Security, compliance and privacy to set standards, operational processes, and policies.
    • Adheres to established IT policies and standard operating procedures in alignment with NIST, FFIEC, & NCUA audit standards.
    • Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA). Reports to: Chief Information Officer Manages: AVP of Application Operations; System Engineering Manager, Cloud Engineering and Architecture, IT Desktop Support Manager Driving Execution, Building Partnerships, Adaptability, Building Talent, Customer Focus, Navigating Complexity Required Education and Experience:
      • Minimum Bachelor's Degree in Technology, Computer Science or relevant work experience
      • 10+ years' experience in infrastructure, IT operations and IT service management leadership role
      • Applicable technology certifications, ITIL, Cisco, VMware, and Business Continuity certifications
      • Experience directing a team in the design, deployment and managing enterprise technologies in a highly regulated institution technology environment
        • Datacenter Infrastructure: Server/SAN planning, deployments, consolidation, migrations, Infrastructure Performance Management (NPM) and Application Performance Management (APM)
        • Enterprise Microsoft Technologies: Active Directory, DNS, Server OS, Exchange, SQL, SharePoint
        • Virtualization: Hyper V, Xenserver or VMware deployments
        • Security: Okta SSO/MFA
        • Disaster Recovery and Application Resiliency across multiple data centers and cloud infrastructures
        • Cloud infrastructure: Office365, Azure, AWS, including demonstrated cloud migration experience
        • Hands-on knowledge and experience with both on-prem and IaaS specifically Azure & AWS
        • Networking: Firewalls, VPN, Routing, Switching, VOIP, SD-WAN
        • Telephony: Contact Center as a Service (CCaaS) and Unified Communication as a Service (UCaaS RingCentral and Zoom
        • Knowledge of current and emerging technology trends within the financial services as it relates to IT operations, service, and availability
        • Working knowledge of banking regulatory requirements and bank operations
        • Knowledge of complex server environments and server software across heterogeneous server and networking environments
        • Demonstrated conceptual thinking and analytic skills
        • Ability to partner effectively across all levels of the organization and develop positive working relationship This job operates in an office setting and routinely uses standard office equipment.-- Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects. Position Type/Expected Hours of Work: Full time / 40 hours per week Classification: Exempt Location: Elevations Support Center in Broomfield, CO. Compensation: The minimum point of the budgeted range is $142,500 + an annual incentive. The candidate's starting salary will be adjusted based upon his, her, or their experience. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.-- About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1953, we've grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information. EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical--------- condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ---expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

Keywords: Elevations Credit Union, Broomfield , Vice President, IT Operations & Infrastructure, Accounting, Auditing , Broomfield, Colorado