Manager Billing I - Broomfield, CO, Washington, DC, Pittsburgh, PA
Posted on: March 28, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
Manages day to day collections and dispute resolution activities
for all Wholesale legacy entities. Leads team by conveying the
strategic goals of the Company. Ensures that each individual
analyst provides a positive customer experience by ensuring
disputes are resolved and billed revenue collected timely. Manages
a large team of employees (both occupational and management)
directly or remotely as needed. Identify and develop plans to drive
efficiencies, risk mitigation, cost reduction and then executes and
monitor these plans. Ensure CWA contract is followed and promptly
addressing grievances or just cause issues to resolution. Establish
and maintain a positive relationship with the union, employees and
customers. Remove roadblocks and gain efficiencies. Ultimately
ensure billed revenue is collected.
--- Responsible to lead team to develop and execute strategic plans
to collect revenue after evaluating monthly results, resources, and
--- Ensuring that the strategic goals of the Company are
communicated with team so that resources can be aligned to achieve
--- Develop the skillsets, both hard and soft skills, of direct
reports and employees through coaching and mentoring.
--- Creating an environment of personal growth. Helping employees
understand growth comes from mistakes and to move forward improved.
Minimizing the fear of failure and lack of action
--- Promote good employee relationships through communications by
being aware of changes, implementing changes and communicating to
employees to assist in buy in of changes. Weekly collaborative
meetings. Monthly performance feedback and midyear and end of year
performance plans. Recognizing successes.
--- Collaborate with my team, peers, and other organizations to
identify resolution to root causes to minimize reoccurring issues.
Consistently look for efficiencies and improvements.
--- Ensure everyone incorporates some fun while achieving our goals
and being successful
--- Review daily reports and taking actions as required
--- Ensure that all employees have opportunities for learning and
attending training classes
--- Remove roadblocks to help employees get their work done.
--- Monitors, evaluates and drives necessary corrective actions for
behavior changes and success
--- Provides support on escalated issues. Ensure that are key
stakeholders receive timely updates and communicate resolution to
customer and provide closure to their issue.
--- Partners with billing operations, process and finance for
--- Drive success in meeting Financial Targets - Cash collection,
Bad Debt, Dispute cycle time and resolution, expenses.
--- If appropriate, partner with CWA union and Labor relations.
Ensuring contract is followed, driving consistencies, and
mitigating risks on work load and employee issues.
--- Establish employee schedules, clearly communicate expectations
around policies, and monitor employee time. Employees will work
directly with the manager on any exceptions.
--- Bachelor's degree preferred
--- 5 + years of related experience
--- Prior collections & disputes experience
Alternate Location: US-Colorado-Broomfield; US-District of
Requisition #: 220965
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Broomfield , Manager Billing I - Broomfield, CO, Washington, DC, Pittsburgh, PA, Accounting, Auditing , Broomfield, Colorado
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